Regional Operations Manager

**Who Are We?**

UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile delivery and e-commerce fulfillment operation in Canada.

**What Do We Offer?**

**Responsibilities**:

- Oversee site operations in the provinces of Ontario and Quebec.
- Collaborate with the President of Canada to develop and execute operational strategies, ensuring operational excellence and efficiency across all Eastern Canada branches.
- Act as a liaison between headquarters and branches, conducting at least two annual visits to branches in Eastern Canada.
- Guide and supervise Site Operations Managers across Eastern Canada in reviewing and managing site financials, providing monthly cost forecasts, understanding site variances, and informing stakeholders of site financial performance.
- Provide guidance and input in developing policies, guidelines, and procedures to ensure quality and cost control.
- Strategically plan and manage logistics, warehouse, transportation, and customer services to enhance efficiency, reduce costs, and maintain high service quality.
- Implement performance metrics and KPIs to gauge and monitor regional operations achievements.
- Identify operational bottlenecks and inefficiencies and develop strategies to mitigate the impact of volume surges and capacity constraints.
- Conduct regular performance assessments, deliver constructive feedback, and address performance or disciplinary issues.
- Liaise and negotiate with suppliers, manufacturers, retailers, and consumers.
- Swiftly address client concerns and feedback to uphold robust client relationships.
- Efficiently manage regional resources, including vehicles, equipment, and personnel, to fulfill operational demands and business goals.
- Collaborate and communicate with other Regional Operations Managers, the sales team, and the supply chain to drive growth and overall success.
- Implement best practices and standardized operating procedures to augment operational efficiency and consistency.
- Formulate business development strategies to ensure long-term success.
- Comply with laws, regulations, and ISO requirements.
- Ensure safety in the workplace by conducting safety audits and observations, documenting and addressing the root cause of incidents and near misses and encouraging a safety-oriented culture throughout the facility.

**Qualifications**:

- Possess a bachelor’s degree or higher
- Demonstrate at least 5 years of experience in last-mile logistics operations, with a minimum of 3 years as a Logistics Manager
- Proven track record in distribution and logistics management
- Strong understanding of courier and logistics operations, including last-mile delivery, express collection, fleet management, route optimization, and warehouse operations
- Exhibit exceptional aptitude for leadership and team management
- Exceptional analytical and problem-solving abilities, with a data-driven mindset to identify areas for optimization and make informed decisions
- Demonstrated aptitude for continuous learning, coupled with excellent organizational and coordination abilities, systematic thinking, and cost-consciousness
- Outstanding communication and interpersonal skills
- Proactive, adaptable, and results-oriented mindset, with the ability to thrive in a fast-paced and dynamic environment
- Demonstrates a strong ability to work effectively within a team
- Familiarity with relevant industry software, technology solutions, and logistics management systems
- Willingness to travel as needed to various branches within Western Canada
- The ability to thrive in high-pressure work environments

**Benefits**
- Casual dress
- Company events
- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

**Schedule**:

- 8 hours per day
- Monday to Friday

**Term of Employment**:

- Full-time, Permanent

**Compensation**:

- Annual salary: $110,000 - $120,000

**Vacation**:

- 4% of your annual gross salary as vacation pay and 2 weeks of vacation time per year upon completion of 12 months of consecutive employment.

**Location**:
202 Sparks Ave, North York, ON M2H 2S4

All interested applicants are requested to submit a resume. We thank all applicants in advance for their interest but only those selected for the interview process will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $110,000.00-$120,000.00 per year

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

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