Manager, Campus Operations

The Manager, Campus Operations’ mandate is to maximize both the awareness of and the participation in SSF’s services and activities/events, through the development and execution of unique programs and offerings which will engage the students at Seneca College. This position is privy to the organization's business, financial, strategic, operational and performance plans. Strict adherence to corporate policies governing confidentiality, privacy, conflict of interest and proprietorship is expected of this position.

In addition, the Manager, Campus Operations plays a key role in developing and managing SSF’s eSports services. This includes planning and executing tournaments, gaming events, and related programming, as well as overseeing the SSF eSports team. The goal is to leverage eSports as a platform for student engagement and enhancing campus life.The position holds significant influence on student life on campus, liaising with the Seneca and external partners and directly leads, works with, and provides support to students and student leaders.

**Duties and Responsibilities**
- Develop, implement, and execute goals and initiatives in accordance with the SSF strategic plan, Mission, Vision and Values, BOD directives and within the approved budget.
- Build and manage campus operations strategy with the support of the Executive Director and be the campus operations representative on cross-functional teams.
- Manage the campus budget and ensure that supply orders, hiring, and staffing are within budget.
- Manage the SSF Campus Operations by facilitating mandates, pricing, and operational procedures/standards for the SSF businesses, etc.
- Execute and manage campus-specific SSF marketing and communication strategies.
- Manage all aspects related to campus events, such as planning, organizing, booking, and facilitating entertainers, speakers, guests, and external vendors.
- Book the designated areas within the local campus facility for Council, College, and outside groups.
- Supervise alcoholic functions, ensuring adherence to the Alcohol and Gaming Commissions of Ontario regulations and the Liquor Licensing Board of Ontario.
- Actively monitor campus to ensure cleanliness, safety and ensure that repairs and general upkeep are addressed.
- Manage defined safe work practices and standards for quality of service for the various SSF businesses and programs.
- Interpret and meet the obligations within the SSF By-Laws, directives, operational policies, Letters of Incorporation, Generally Accepted Accounting Principles, the AGCO, and Lease Agreements.
- Manage vendor relationships and relationships with external space partners.
- Provide programs and services suitable to the student population, liaising with strategic partners and organizations, participating in appropriate college and student networks.
- Execute and oversee the delivery of on-campus programs.
- Oversee the execution of the campus-specific Clubs and Associations, in partnership with the Manager, Member Services.
- Support with the planning, coordinating, executing, and supervising of off-campus trips and events.
- Manage, execute, and report on special projects as assigned.
- Notify and advise the Executive Director of potential errors and omissions, areas of non-compliance, conflict of interest, legal issues, etc.
- Responsible for customer service issues relating to SSF’s campus operations; will be responsible for providing advice, mediating conflict, and defusing challenging situations in a positive, empathetic, and professional manner.
- Facilitate “continual service improvement” by seeking input through service evaluations, student surveys, vendor service contract evaluations, etc.
- Coach and mentor employees/volunteers, empowering them, providing guidance, and facilitating opportunities for them to achieve their learning outcomes.
- Responsible for hiring, staffing, training, scheduling and payroll.
- Accountable for executing and adhering to SSF’s performance enablement program, which includes providing clear expectations, ongoing coaching and feedback, providing opportunities for learning and development, and holding teams accountable.
- Provide guidance and leadership in support of resolving any areas of development or difficult situations that may arise.
- Maintain regular flow of information to the Executive Director by assembling and producing reports and compiling relevant data with respect to projects or activities, as necessary.
- Identify, evaluate, and implement trends and options, recommending options for choosing a course of action and evaluating outcomes.
- Ensure all employees/volunteers adhere to appropriate SSF policies and that all relevant training is completed to ensure compliance.
- Manage the campus-specific financial activity such as deposits, standing orders, purchases, payroll, service agreements, warranties, and contracts etc.
- Lead, manage, and oversee the delivery of SSF eSports services, including planning and exec