Team Lead

**Job Overview**:
We are seeking a highly motivated and experienced **Team Lead / Store Manager** to join and support our retail operations across our London region consisting of **three stores**, including the store that will serve as your **primary location**. In this leadership role, you will be responsible for overseeing day-to-day store functions, driving sales performance, ensuring high standards of customer service, and supporting staff development both in your home store and across the region.

**Key Responsibilities: Store Operations & Sales Leadership**
- Manage all day-to-day store operations including opening and closing procedures.
- Oversee inventory management, purchase order accuracy, and prevent stock discrepancies.
- Ensure stores meet merchandising, cleanliness, and maintenance standards at all times.
- Monitor and achieve store sales targets while maximizing profitability and productivity.
- Implement creative sales strategies and incentive programs to boost performance.
- Handle all cash handling, POS, and financial procedures, ensuring accuracy and compliance.

**Team Management & Development**
- Spend at least two shifts per week at your assigned stores, rotating between managers and associates for well-rounded team support.
- Supervise, train, and motivate team members to deliver outstanding customer experiences.
- Conduct regular one-on-one check-ins, performance evaluations, and complete staff reviews.
- Assist with new hire training and onboarding processes.
- Maintain strong team collaboration and ensure alignment with company policies and objectives.

**Communication & Compliance**
- Utilize RQ by iQmetrix to manage sales, conduct inventory audits, track financials, and maintain staff scheduling.
- Ensure clear communication and escalation protocols are followed at all levels.
- Actively address and resolve issues such as inconsistent reporting, poor store presentation, or process gaps.

**Strategic Planning & Regional Support**
- Conduct weekly/monthly team meetings to align teams on performance, targets, and company initiatives.
- Plan and manage local events, regional campaigns, and promotional opportunities.
- Identify business improvement areas and implement out-of-the-box ideas to enhance operations.
- Inform HR of staffing needs across the region and assist in the interview and hiring process as needed.
- Ensure compliance with company policies, procedures, scheduling guidelines, and financial controls across all stores.

**Requirements**:

- Proven experience as a Store Manager, Team Lead, or equivalent leadership role in retail.
- Strong knowledge of the wireless telecommunications industry is an asset.
- Excellent leadership and communication skills with the ability to mentor and motivate staff.
- Detail-oriented with strong organizational and time-management abilities.
- Proficiency in POS systems and retail management software (e.g., RQ by iQmetrix).
- Experience with inventory control, financial oversight, and operational planning.
- Ability to multitask, manage teams across multiple locations, and deliver results under pressure.
- A passion for customer service and team development.

**If you are a dynamic leader ready to take ownership of store success and team performance across a multi-store region, we’d love to hear from you. Join our team and be a part of something impactful.**

Pay: $19.00 per hour

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Leadership: 1 year (preferred)
- Freedom Mobile : 1 year (preferred)
- Retail sales: 2 years (preferred)
- Retail management: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person