Administrative Assistant/customer Service

4 days ago

Richmond Hill, Canada Merry Products, Corp Full time

We are a fast-growing design and manufacturing company offering creative, beautiful, and quality indoor and outdoor furniture & pet products at a very reasonable price. With our strong presence in the North American market and continued rapid increase in demand of our innovative products, our winning team is expanding. We are looking for individuals with **a likable and friendly personality, a can-do attitude, a drive to succeed, the desire to be someone who “matters” **to join our dynamic, engaging, and fun-loving team.

**Compensation**:

- Competitive salary
- Spacious, well lit, comfortable and modern office environment
- Strong potential to grow into full-time position with comprehensive employee benefits

**Job Location**: Richmond Hill, Ontario

**Position**:Administrative Assistant/Customer Service Representative

**Job Type**: Permanent full time, starting immediately

As Administrative Assistant/Customer Service Representative, you will be responsible to perform duties such as:

- Providing administrative and clerical support (mailing, scanning, faxing, copying, filing)
- Gather, organize and process daily customer service orders in an accurate and timely manner
- Confirm parts inventory availability for orders received
- Process service orders according to customers’ requirements
- Dispatch service orders to warehouse for fulfillment
- Order status
- Inventory availability
- Product details
- Etc.
- Tracking and filing claims for lost or damaged packages
- Providing solutions to resolve various order or customer related issues
- Engaging Management over any problems you encounter

**Requirements**:
Two+ years of administrative / customer service experience required

Accounting experience is an asset

Proficiency in a variety of computer programs such as Word; Excel; Internet Explorer; Outlook; etc.

Ability to work under pressure in a fast-paced environment with minimum supervision

Excellent oral and written communication skills

Strong organizational; analytical and problem-solving skills with the ability to prioritize and multi-task while paying strict attention to detail

A Community College Diploma or University Degree is an asset

Experience with Simply Accounting is not required but an advantage

**Salary**: $38,000.00-$43,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Vision care

Schedule:

- Monday to Friday

COVID-19 considerations:
Ability to commute/relocate:

- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: One location

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