Online Sales Department Manager

1 week ago

Thornhill, Canada North York Chrysler Jeep Dodge Ram Fiat Full time

CarHub Automotive Group is looking for a forward-thinking leader who is excited to continually learn, work hard, and take ownership of their role.

We invest greatly in being at the forefront of innovation, improving the overall customer experience, simplifying the car buying experience and placing great emphasis on our online presence.

**RESPONSIBILITIES**:

- Create, maintain, and measure the internet department processes.
- Generate appointments and quotes through proactive outbound prospecting and lead activity management to qualify and market to potential
- Daily Direct Follow-Ups with Customers
- Review all incoming sales phone leads and e-leads and follow up with customers directly
- Create daily reports and analyses on customer objections (Unsold vehicles)
- Create daily, weekly and monthly reports on Traffic, Appointments, Conversations, Closing Ratio and etc.
- Train & Mentor Internet sales staff and conduct sales meetings
- Meet with Internet Sales staff to review performance and plan of action
- Promote and participate in ongoing training, including daily and weekly sales team meetings
- Attend department and management meetings as required
- Accurately desk and formulate new and used vehicle deals
- Assist Internet Sales staff with completing and closing deals, as well as effective follow-up
- Ensure Internet sales team members are consistently following processes and procedures
- Monitor the CRM system and make sure all data and notes are up to date.
- Maintain and contribute to a professional working environment, and a positive atmosphere
- Achieve various new and used targets and KPI’s while maintaining exceptional CSI
- Assist with the management of inventory and merchandising initiatives and Inventory Inspections
- Monitor and maintain the highest standards for the delivery of vehicles to the customers
- Complete inventory inspections every month - this must be done by the 3rd day of the month.
- Motivate and guide the sales team in setting and reaching sales targets on a short and long-term basis
- Maintain contact with clients to ensure an opening for future business proposals and sales offers
- Assist with resolution of customer issues with purchased cars
- Ensure that every vehicle delivery is special for the customer.

**REQUIREMENTS**:

- Minimum 3-year experience in a car dealership ;
- Superior oral and written communication skills;
- Outstanding organizational abilities;
- Ability to maintain composure in a difficult environment; must thrive under pressure
- Valid OMVIC License
- Valid Ontario Driver’s License

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$90,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- Every Weekend
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Thornhill, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)
- Car Dealership: 2 years (required)
- Sales: 2 years (preferred)

Licence/Certification:

- Ontario Driver's License (required)
- OMVIC (required)

Work Location: One location

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