Front Desk Agent
3 days ago
We are looking for one full time and one part time Front Desk Agents to join our Team. As a Front Desk Agent you will be responsible for providing outstanding service to all our guests throughout their entire stay.
**Job duties of this position include**:
- Greeting customers with a warm and engaging smile.
- Completes the registration, check-in, and check-out procedures, ensuring all guest information is accurate and up to date.
- Computes bills and assists guests in making payments.
- Promptly answers the telephone-using positive and clear communication.
- Checks on any unresolved departures.
- Reviews special requests for incoming arrivals, communicating promptly with Housekeeping any special requests.
- Observe and report security issues to management immediately.
- Remains calm and alert, especially during emergencies and/or heavy hotel activity.
- Fields guest complaints and inquiries.
- Completes daily check lists and clearly communicate through daily pass on with colleagues.
- Provide property site tours to potential guests with accurate knowledge of property details and services.
- Recommend and book activities and restaurants.
**Prerequisites**:
**Education**:
Must have a minimum high school diploma or equivalent. Must have excellent verbal, written and computer system skills.
**Job Types**: Full-time, Part-time
Pay: From $18.50 per hour
Expected hours: 40 per week
Additional pay:
- Commission pay
- Retention bonus
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Vision care
- Wellness program
Schedule:
- Day shift
- Evening shift
**Experience**:
- hotel front desk: 1 year (required)
Work Location: In person
Expected start date: 2025-04-01
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