Conference Services Manager

5 days ago

NiagaraontheLake, Canada Pillar and Post Full time

The Pillar and Post is currently looking for a Conference Services Manager to join our growing team

If you thrive under pressure and have a background in event planning, this could be the perfect opportunity for you

**What you'll be responsible for**:

- Provide personalized and exceptional guest service at every given opportunity.
- Meeting established up-selling and sales goals.
- Works closely with the Food & Beverage Manager to ensure details are completed for all events.
- Coordinates and prepares BEO’s for all functions booked by the Group Sales team.
- Works with all outlets to finalize all details of function.
- Books all outside activities and prepares appropriate paperwork for billing purposes.
- Attends daily Operations and Function meetings.
- Handles all walk-ins and inquiries.
- Is on site for his/her co-coordinated events.
- Assists with complaint resolution.
- Assists Servers, Bartenders, Porters and Bussers as required during peak times.
- Meets deadlines and quotes set by Food & Beverage Manager.
- Ensures all Guest-related problems are brought to the attention of the Food and Beverage Manager in a timely manner.
- All aspects of client billing.
- Having a thorough knowledge of Lais Hotel Properties’ products and services.
- Suggesting additional product and services meeting our Guests’ specific preferences.
- Assessing Guests’ individual needs to meet standards for additional products and services.
- Actively seeking ways to meet Guests’ product or service needs.
- All other duties as assigned.

**What you'll bring to the team**:

- Excellent communication skills both oral and written.
- Extensive food and beverage knowledge.
- Knowledge of all aspects of conference and catering groups.
- Post-secondary education preferably in the hospitality industry.
- Previous background in banquets/catering industry of two (2) years.
- Good computer skills at intermediate level in word processing.
- Knowledge of computer programs such as Maestro, Microsoft Word and Excel an asset.
- Previous up-selling and/or sales experience is considered an asset.
- Accessibility accommodations will be made for job applicants upon request._

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Wellness program

Schedule:

- 8 hour shift
- Evenings
- Holidays
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

  • conference service mgr

    2 weeks ago

    Niagara-on-the-Lake, Ontario, Canada Lais Hotel Properties L Full time

    Prince of Wales is currently seeking a Conference Service Manager to join our growing teamSituated in the heart of Niagara on the Lake, our luxury boutique of hotels and restaurants host guests from all over the worldThis is an excellent opportunity for those who have previous experience working in conference services or have managed events previously.Duties...

  • Conference and Events Manager

    1 day ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is currently seeking a full time Conference Events Manager to join our growing team! This is an exciting opportunity that can provide a chance to work with a tenured team while helping to make our guests events special! **What you'll be doing**: - Provide personalized and exceptional guest service at every given opportunity. -...

  • Events & Conference Services Manager (Dual

    2 weeks ago

    Niagara Falls, Canada Marriott on the Falls Full time

    Located on the brink of one of the world’s greatest natural wonders, the Marriott on the Falls Hotel and Conference Centre and Marriott Fallsview Hotel and Spa are minutes away from area attractions, world-class wineries, golf and casinos. With 404 guest rooms and suites, Marriott on the Falls Hotel and Conference Centre offers exceptional guest room...

  • Banquet & Conference Services Manager

    2 weeks ago

    Niagara Falls, Canada Americana Resort Inc. Full time

    **Position Summary**: To oversee the daily operations of the Banquet and Conference Centre while ensuring the highest level of service to our guests and clients. This role is predominantly evenings and weekends. **Primary Responsibilities**: - Actively recruits, interviews, hires, trains and evaluates Food & Beverage Team Members as required. - Provides...

  • Guest Service Manager

    1 day ago

    Niagara-on-the-Lake, Canada Lais Hotel Properties Limited Full time

    Queen's Landing is currently seeking a Full Time Guest Service Manager to join our growing team! Situated in the heart of Niagara on the Lake, our luxury boutique of hotels and restaurants welcome guests from all over the world! If you enjoy a fast paced environment and have previous Front Desk management experience, this could be the role for you! **What...

  • Guest Service Manager

    2 weeks ago

    Niagara-on-the-Lake, Canada Vintage Hotels: Pillar and Post Full time

    Vintage Hotels is currently seeking a Full Time Guest Service Manager to join our growing Pillar and Post Team! Situated in the heart of Niagara on the Lake, our luxury boutique of hotels and restaurants welcome guests from all over the world! If you enjoy a fast paced environment and have previous Front Desk management experience, this could be the role...

  • Guest Service Agent

    1 day ago

    Niagara-on-the-Lake, Canada White Oaks Conference Resort & Spa Full time

    Front Desk or Reservations experience is considered an asset - Strong understanding of interdepartmental dynamics and how the Front Desk contributes - Ability to function within a highly cohesive team, in a supportive manner - Ability to work a variety of shifts including days, afternoons, and weekends - Ability to offer an outstanding level of customer...

  • Guest Service Agent

    1 week ago

    Niagara-on-the-Lake, Canada White Oaks Conference Resort & Spa Full time

    Front Desk or Reservations experience is considered an asset - Strong understanding of interdepartmental dynamics and how the Front Desk contributes - Ability to function within a highly cohesive team, in a supportive manner - Ability to work a variety of shifts including days, afternoons, and weekends - Ability to offer an outstanding level of customer...

  • Guest Service Supervisor

    2 weeks ago

    Niagara-on-the-Lake, Canada Niagara's Finest Hotels Full time

    Niagara's Finest Hotels is currently seeking a Full Time Guest Service Supervisor to join our growing team! Situated in the heart of Niagara, this is an excellent opportunity for those with a passion for guest service and luxury! **What you'll be doing**: - Assist the Front Office Manager with comment card recovery, and scheduling. - Manage all Guest Room...

  • Room Service Attendant

    1 week ago

    Niagara-on-the-Lake, Canada White Oaks Conference Resort & Spa Full time

    Food and beverage experience required - Must be able to work days, afternoons, and weekends - Smart Serve certificate required - Team player with a positive and energetic attitude - Shows initiative and self-motivation to work independently - Courteous, friendly, and professional demeanor - Ability to multi task in a timely manner - Self motivated with...