Guest Service Supervisor

1 week ago

NiagaraontheLake, Canada Niagara's Finest Hotels Full time

Niagara's Finest Hotels is currently seeking a Full Time Guest Service Supervisor to join our growing team

Situated in the heart of Niagara, this is an excellent opportunity for those with a passion for guest service and luxury

**What you'll be doing**:

- Assist the Front Office Manager with comment card recovery, and scheduling.
- Manage all Guest Room blocks to include both weddings and corporate groups, staying in close contact with Conference Service Manager’s and Special Event Manager.
- Implement and manage a VIP Guest Program recognizing repeat and high profile Guests. This would include managing arrivals 1-2 weeks in advance and organizing personalized and specialized amenities.
- Ensures that the front office and concierge are fully operational in terms of sufficient staff to service the guests.
- Performs the human resource function relative to hiring, training, promotions, motivating, and progressive corrective action when required.
- Ensures that Team Members are aware of, and follow all standards and procedures.
- Ensures Team Members follow safety policies and procedures.
- Monitors cost and revenues on a daily basis.
- Coordinates Guest’s requirements while staying at the hotel including arranging tours, transportation, and other activities the Guests may require.
- Maintains a constant awareness of community events.
- Liaisons with the community and develops new contacts whenever required.
- Acquires and keeps up-to-date information about Niagara-on-the-Lake and the greater Niagara Region.
- Suggesting additional products and services meeting our Guest’s specific preferences.
- Assessing guest’s individual needs to meet standards for additional products and services.
- Actively seeking ways to meet Guest’s product or service needs.
- Provides guests with information and reservations whenever requested.
- All other duties as assigned.

**What you'll bring to the team**:

- Previous experience in a similar role
- Excellent Communication skills
- Strong ability to multitask
- Reliable transportation to Niagara on the Lake
- Ability on weekdays, weekends and holidays as needed

**What's in it for you**:

- Benefits after 3 months
- RRSP Matching
- Discounts on Hotel Stays, Restaurant Visits, Spa Services and Treatments
- Career advancement opportunities
- Free Meals
- Company Social Events
- Tuition reimbursement
- **Accommodations can be provided throughout the recruitment process upon request.**_

**Job Types**: Full-time, Permanent

**Salary**: $18.77-$19.76 per hour

**Benefits**:

- Company events
- Dental care
- Discounted or free food
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount

Schedule:

- Evening shift
- Holidays
- Weekend availability

Ability to commute/relocate:

- Niagara-on-the-Lake, ON: reliably commute or plan to relocate before starting work (required)

Work Location: One location

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