Clinical Administrative Assistant

**About Gambit Clinic**

Gambit Clinic is a pioneer in the digital health industry, providing accessible, high-quality healthcare to patients across Canada. Through our innovative telehealth platform, we connect patients with a network of dedicated health professionals, including Nurse Practitioners, Pharmacists, Physicians, and other registered professionals, who provide personalized and specialized care tailored to each patient's unique needs.

Our mission is to revolutionize healthcare by making it accessible to everyone, regardless of their location. We focus on providing comprehensive care that includes preventive health, management of chronic conditions and specialty care in the men’s health space

**Overview**:
We are seeking a meticulous, patient-oriented Clinical Administrative Assistant to join our Canadian telehealth team, currently based in London, ON and Burlington, ON. The Clinical Administrative Assistant will be responsible for supporting the delivery of virtual primary healthcare services and other administrative tasks as required by our Allied Health Team. The assistant will work closely with our team of healthcare professionals to facilitate the assessment, treatment, and follow-up of patients within our Virtual Men's Health Clinic ecosystem. This role requires a basic understanding of Canadian healthcare systems, a commitment to healthcare excellence, and proficiency in telehealth platforms.

**Requirements**:

- Post-secondary education (Bachelor’s degree or Technical diploma) preferred; certification in medical administration is a plus.
- Proven experience as an administrative assistant, preferably in a virtual healthcare environment.
- Strong customer service skills and empathy for patients, particularly in understanding the unique healthcare needs of men.
- Familiarity with medical terminology, healthcare systems, and procedures in the Canadian healthcare context.
- Proficiency in using healthcare software and Microsoft Office Suite (Word, Excel, and PowerPoint).
- Exceptional organizational skills and attention to detail.
- Excellent communication and interpersonal skills with an ability to work effectively in a remote, digital environment.
- Ability to maintain patient confidentiality and adhere to ethical standards in a digitalhealthcare setting.
- Ability to multitask and prioritize in a fast-paced, virtual environment.

**Responsibilities**:

- Support virtual clinical operations by managing administrative tasks, including patient scheduling, data entry, and digital record-keeping.
- Coordinate patient flow by organizing virtual patient appointments, tests, and procedures.
- Maintain confidentiality and security of patient medical records in compliance with PHIPA (Personal Health Information Protection Act) guidelines and digital privacy standards.
- Assist in the preparation and processing of digital medical documents, such as insurance forms, patient charts, and reports.
- Collaborate with the virtual clinical team to ensure smooth daily operations.
- Participate in virtual healthcare team meetings, contributing to the improvement of clinical administrative processes.
- Provide excellent customer service to patients, families, and other healthcare professionals in a virtual setting.
- Perform other administrative tasks as assigned by the clinical staff.
- At Gambit Clinic, we are committed to fostering a supportive work environment where everyone can thrive. We offer competitive compensation, professional development opportunities, and the chance to be part of a team that's changing the face of healthcare in Canada._
- Gambit Clinic is an equal opportunity employer that is committed to diversity, equity, and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws._

**Benefits**:

- Casual dress
- Flexible schedule
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay
- Commission pay

Ability to commute/relocate:

- London, ON N6G 4X8: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Clinical Administrative: 1 year (preferred)

Work Location: Hybrid remote in London, ON N6G 4X8