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Key Account Manager
2 weeks ago
**We are Kaizen Gaming**
Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 19 markets. We always aim to leverage cutting-edge technology, providing the best experience to our millions of customers who trust us for their entertainment.
We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there'll be no average day for you. Ready to Press Play on Potential?
**Let's start with the role**
The Key Account Manager will oversee the portfolio of high-net-worth customers in the Argentinian market, focusing on building relationships with Key Accounts. This role emphasizes enhancing loyalty, delivering personalized and rewarding experiences, all within a sustainable framework. It offers a unique opportunity to engage with high-value customers, providing them a world-class experience while promoting responsible gambling and sustainability.
**As a Key Account Manager, you will**:
- Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value by maintaining their customary and sustainable play levels;
- Monitor individual customer performance and ensure timely provision of rewards, both online and offline, aligning with business requirements;
- Deliver top-tier customer service to assigned customers, acting as the primary point of contact through all available channels and for any related issues;
- Proactively target individual customers with appropriate actions at strategic points in their lifecycle (new Key Accounts, churning, lapsed, returning, big winners, etc.) to drive growth and activity;
- Strategically plan and host diverse local or global Key Account events, including hospitality at sporting events, concerts, luxury dinners, and entertainment outings, collaborating with the Hospitality and Sponsorship Team;
- Monitor market-level performance and comprehend emerging trends;
- Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring prompt generation, tracking, and reporting of results;
- Acquire in-depth knowledge of customers (playing behaviors, preferences, dislikes) to build respective strategies;
- Play a vital role in driving business success by representing the voice of Key Accounts and providing valuable feedback and innovative ideas to enhance the overall customer experience.
**What you will bring**:
- 5+ years in key account management, strategic sales, or complex B2B commercial roles.
- Bachelor's degree in Business Administration, Marketing, Engineering, Economics, or a related field. An MBA or post-graduate degree is a plus.
- Proven experience with cross-functional team or project coordination experience.
- Strong relationship-building skills and a commitment to providing world-class service to our valued customers;
- Advanced or fluent (written and spoken) English skills, especially for global clients.
- Relevant industry experience (e.g. technology, FMCG, healthcare, industrial, logistics, or professional services)
**Kaizen Gaming Perks**
- Hybrid way of working
- A buddy will support you with your onboarding
- Competitive pay and bonus scheme- ️ Private health insurance for you and your family- Developmental 360° feedback framework
- Unlimited access to Udemy & continuous training
- #LI-Hybrid
- #LI-MS1
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