Front Desk Office Manager

Inspire Centre for Massage and Wellness is looking for a conscientious, compassionate, and professional **Front Desk Office Manager** to oversee the front desk operations of our clinic. In this role, you will be required to greet and welcome clients, supervise reception staff and all front desk activities including bookings, schedules, communications, payments & invoicing, building client relations, and ensuring that the reception area is professionally maintained.

**Hours of work**: Tues/Wed/Thurs: 11:30am - 5pm, Friday: 9:30am - 5pm, and alternating Saturdays: 9:30am - 5pm.

The Office Manager is a vital component of our team as they are often the first connection and impression for our clients as well as leading the direction of the centre. We want all client experiences to be positive and more of an interaction than just a transaction.

Nestled comfortably in the community of Signal Hill, we hold space for those who seek support on their wellness journey. We are a trauma-informed, inclusive clinic. We provide outcome-based treatments with a focus on stress relief, emotional well-being and restoring the mind-body connection. Our team approach is on treating every client’s unique needs to empower our clients in their journey of self-care.

**Mission**

Inspire Centre was born out of the vision that within each of us is a spark of desire to live well, feel balanced, whole and nurtured. A vast majority of us have experienced significant stress, pain, even trauma or abuse in our lives that can hold us back from living a life full of joy and vitality. Inspire Centre exists to support healing from this pain; a catalyst to a better way of life for as many clients as we can impact.

**Environment**

At Inspire, we believe that none of us can achieve alone what all of us can together. We are looking for someone who demonstrates excellent management and leadership abilities, strong interpersonal skills, the ability to solve problems independently, superb organizational skills, and unmatched client experience while working in a team environment.

**Responsibilities**
- Oversee daily clinic and front desk operations
- Provide Receptionist functions, supervise front-desk staff and delegate duties as required
- Manage staff scheduling and time off requests for front desk & RMT team
- Book clients and arrange appointments
- Manage all aspects of Insurance Direct Billing for clients
- Receive payments from clients and provide invoices on completion of treatment while scheduling follow-up appointments
- Help generate new business by building client relations, repeat bookings, and connecting with community businesses for collaboration
- Communicate and promote marketing initiatives
- Maintain operational policies and procedures and ensure staff are made aware of any changes
- Assist with interviewing and hiring of new employees
- Support, share and collaborate on social media content
- Manage inventory and ordering of office and clinic supplies
- Print batch totals and balance end of day cash-out
- Prepare and submit bi-weekly hours for front desk team for payroll
- Organize team and clinic events and volunteer opportunities.
- Other delegated duties within the scope of employment as required

**Qualifications**
- Minimum of two years experience in front desk office management, preferably in a healthcare setting
- Experience working Front Desk & Reception
- Strong proficiency in Microsoft Office suite and other office technology
- Experience with scheduling software, knowledge of Jane is an asset
- Business development skills
- Strong leadership and decision-making skills
- Passionate about delivering outstanding customer service as part of a team
- Ability to work Saturdays (alternating with other Front Desk staff) and occasional evenings if required to cover illness, holidays, etc.

**Inspire Centre commits to**:

- Each employee being carefully selected to represent our culture, professional standards and values
- Competitive wages
- Continuing education support
- In-house training
- Flexibility for work/life balance

Interested? We would love to hear from you

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

Work Location: One location