Front Office Manager

4 days ago

Calgary, Canada Hyatt Place Calgary Airport Full time

Provides leadership and direction for Front Desk/Restaurant & Lounge, ensuring that the service standards and policies are met. Reporting to the GM, the Front Office Manager promotes a positive morale among the Front Desk /FB Team. The Front Office Manager is also responsible for the day to day operation of the Front Desk/Restaurant & Lounge to ensure that all necessary control systems are in place to maximize positive guest experience.
**MyGuest**:

- Manages the arrival and departure activities of main desk, Lounge & Shuttle Service
- Ensure the prompt follow-up and any resolution of any guest concern.
- Controls daily distribution of rooms and ensures a supply of clean rooms are available for guests at check in.
- Monitors co-ordination of group and convention check-ins and check-outs.
- Drive shuttle as needed

**MyProduct**:

- Review front office procedures and processes in order to assess and improve guest service levels.
- Monitors hotel status on the day of arrival to determine room availability and sell rate.
- Respond to fluctuation in business volumes by increasing & decreasing staffing levels to adapt to changing hotel needs.
- Respond to any emergency calls as needed, including fire or medical emergency
Actively communicate within the Front Office, and to all other departments, any updates to the program and to ensure all new colleagues are aware of the program.

**MyColleage**:

- Maintains communication with housekeeping, reservations, guest services, security, engineering, food and beverage, accounts receivable & credit departments to ensure guest needs are being serviced.
- Conducts performance reviews of guest service agents, status control, group tour coordinators, airline coordinator.
- Participates in the career development of front office employees.
- Provides effective feedback to guest service agents through coaching, discipline and effective feedback.
- Manage payroll by evaluating scheduled staffing levels.

Requirement

**_Working Experience_**
- Previous hotel front desk experience, previous supervisory experience.

**_Knowledge_**:

- Understanding of Opera, Micros POS is a Must

**_Education_**:

- Post secondary education.

**_Soft Skills_**:

- Proven customer service skills and experience

**_Physical Requirements_**:

- Ability to sit and/or stand for extended periods.
- Ability to work a variety of shifts.
- Ability to use standard computer equipment.

**Job Types**: Full-time, Permanent

**Salary**: $40,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- Day shift
- Evening shift
- Holidays
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus pay

**Experience**:

- Hotel & Accommodations FOM: 2 years (required)
- Front Desk Supervisor: 2 years (required)

Work Location: In person

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