Front Desk Agent
2 weeks ago
The Front Desk Agent is the first point of contact for guests, ensuring a seamless check-in and check-out process while providing exceptional customer service.
**Key Responsibilities**:
- Greet and assist guests with check-in, check-out, and inquiries.
- Manage reservations, updates, and special requests using the hotel’s property management system.
- Process payments and maintain accurate financial records.
- Address guest concerns promptly and communicate with relevant departments.
- Ensure front desk cleanliness and organization.
**Qualifications**:
- **Education**: High school diploma or equivalent.
- **Skills**: Strong communication, computer proficiency, and multitasking abilities.
- **Experience**: Prior front desk/customer service experience preferred.
- **Availability**: Flexible schedule, including evenings, weekends, and holidays.
**Physical Requirements**:
- Ability to stand for long periods and occasionally lift up to 40 pounds.
**Reports to**: Front Office Manager or General Manager
**Job Types**: Full-time, Part-time
Pay: $15.50-$17.00 per hour
Schedule:
- Night shift
Ability to commute/relocate:
- Calgary, AB T3B 0M4: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Night Audit/Front Desk: 1 year (preferred)
Work Location: In person
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