Safety Communication Officer

**Job Information** Job Requisition ID: 74167 Ministry: Service Alberta and Red Tape Reduction Location: Edmonton Full or Part-Time: Full Time Hours of Work: 36.25 hours per week Permanent/Temporary: Permanent Scope: Open Competition Closing Date: August 13, 2025 Classification: Administrative Support 5 **Salary**: $1,913.27 to $2,342.49 bi-weekly ($49,936- $61,138 /year) Every Service Albertan strives to enable the success of our Ministry partners and Albertans by providing exceptional client focused services that meet and exceed our clients’ expectations. We are looking for collaborative, agile, solutions focused individuals with strong communication skills and a strong service orientation. If that describes you, please read on **Role Responsibilities**: Your Expertise Matters: Safety Communication Officers - Connecting, Responding, Securing." Join Emplyee Safety Office’s 24/7 Safety Communication Team: Protecting Alberta's Workforce, One Call at a Time and Be the First Line of Response: Safety Communication Officers at the Heart of Public Safety." The Employee Safety Office (ESO) is a 24/7/365 day operation and its main priority is to monitor staff who engage in working alone situations throughout Alberta as well as receiving and dispatching for several different public lines. Safety Communication Officers fill a vital role within a highly specialized remote communication and intelligence hub as the primary point of contact for incident processing, resource utilization, communication, and documentation during emergency and non-emergency calls. Industry specific knowledge is a requirement to ensure appropriate advice is provided in meeting public and clients needs. - Answering different public hotlines and providing timely, accurate information to members of the public while displaying excellent customer service abilities. - Monitor clients who work alone and provide safety services and emergency response as needed. - Supporting government enforcement activities and utilize several different databases to provide sensitive information to officers. - Ensure communications systems are functioning properly and remains within acceptable audio and operational parameters. **To be successful in this role, you need to demonstrate**: - Ability to read, write, articulate and communicate effectively in English. - Manage situations that involve sensitive information while maintaining confidentiality in accordance with privacy legislation. - Multi-task, maintain focus on each event and must possess excellent attention to details. - Strong interpersonal skills in order to deal with clients, co-workers and the public in emotional and high stress environments and situations. - Strong listening skills to determine priority of dispatch calls for service accordingly in situations, which may be ambiguous due to stress, language, noise or other distracting factors. - Demonstrate initiative, professional judgment and creativity. - Positively influence, negotiate and obtain commitment from team members and clients. - Demonstrate ability to adapt, learn and troubleshoot various computer programs. Please **APS Competencies**: Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process. This link will assist you with understanding competencies: - **Systems Thinking**: you will consider how work completed can impact a variety of other groups/projects inside and outside the Alberta Public Service. - **Creative Problem Solving**: you will assess options and implications in new ways to achieve outcomes and solutions. - **Agility**: you will need to provide results in a complex, diverse, and changing environment. - **Drive for Results**: you will work with your team to set goals and priorities and to deliver outcomes that are consistent with the direction of the department. - **Develop Networks**: you will proactively build networks, connect, and build trust in relationships with different stakeholders. - **Build Collaborative Environments**: you will lead and contribute to the conditions and environments that allow people to work collaboratively and productively to achieve outcomes. - **Develop Self and Others**: you will drive by example a team culture that is focused on continuous learning and growth and encourage self-development through experience sharing. **Qualifications**: High School Diploma and 3 years related experience in customer service dealing directly with the public is required. **Equivalencies considered**: Directly related education or experience considered on the basis of: - 1 year of education for 1 year of experience - 1 year of experience for 1 year of education **Assets** The following will be considered assets: - Certificate in Emergency Communication and Response Program or similar. - Indu