Customer Service Representative

1 day ago

Burlington, Canada Arctic Traveler Canada Ltd Full time

The Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.

**_Duties/Responsibilities: _**
- Collects and enters orders for new or additional products or services.
- Monitors customer orders while working with purchasing department to ensure meeting customer requirements are met.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned, including occasion backup in Shipping area.
- Assists with Accounts Receivable collection.

**_Required Skills/Abilities: _**
- Excellent communication skills including active listening.
- Service-oriented and able to resolve customer grievances.
- Proficient computer skills (Word, Excel, Outlook) with the ability to learn new software.
- Able to multi-task and work in a high paced environment.
- Bilingual in French and English

**_Education and Experience Requirements: _**
- High school diploma or equivalent.
- 3+ years' customer service experience required.

**_Physical Requirements: _**
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 15 (30-50) pounds at times.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 3 years (preferred)

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