Hotel Front Desk Agent/night Auditor

1 week ago

London, Canada Comfort Suites London Full time

You will be responsible for the following:

- Greet and welcome guests and ensure their needs are met in a timely manner
- Check-in and assign rooms to arriving guests
- Manage and process, cancel, and change room reservations
- Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner
- Perform night audit procedures to reconcile daily hotel transactions
- Manage and process payments and balance cash
- Maintain all appropriate reporting schedules and checklists; including, opening checklists, closing checklists, daily bucket checks, inventory, room assignments
- Verification and auditing of hotel revenues including credit card and room charges
- Prepare and distribute daily reports to management
- Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Hotel Manager as needed.
- Answer phone calls and direct to others as required
- Coordinate with housekeeping and maintenance
- Perform clerical duties as required
- Support the Supervisors with any other required tasks in a timely manner
- Being flexible with scheduling
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform other related duties as assigned

Qualifications:

- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong problem-solving skills and ability to handle difficult situations
- Attention to detail and ability to multitask in a fast-paced environment

**Job Types**: Full-time, Part-time, Permanent

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekends as needed

**Experience**:

- Hotel Front Desk Agent: 3 years (required)
- Hotel Night Auditor: 1 year (preferred)

Work Location: In person

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