Hotel Front Desk Agent

1 week ago

London, Canada Motel 6 London Full time

**Job Overview**
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. Your role is vital in creating a positive first impression and maintaining the smooth operation of the front desk. You will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns to enhance the guest experience.

**Duties**
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage guest check-in and check-out processes efficiently.
- Handle reservations, cancellations, and modifications using our property management system.
- Answer phone calls promptly, utilizing multi-line phone systems to assist guests with inquiries or requests.
- Provide information about hotel amenities, services, and local attractions to enhance guest satisfaction.
- Address guest complaints or issues with professionalism and resolve them promptly to ensure a positive experience.
- Maintain accurate records of guest information and transactions.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.

**Skills**
- Strong customer service skills with a focus on hospitality and guest services.
- Experience in front desk operations within a hotel environment is preferred.
- Proficiency in handling multi-line phone systems effectively.
- Excellent phone etiquette to communicate clearly and professionally with guests.
- Document in the Front Desk logbook any issues that need to be communicated to the staff for the next shift, and escalate to the Department Supervisors as needed.
- Ability to remain calm under pressure while managing multiple tasks simultaneously.
- This position offers an opportunity to work in a dynamic and fast-paced environment, interacting with guests from all walks of life. We value teamwork, professionalism, and a positive attitude. If you are passionate about providing exceptional guest experiences, we would love to hear from you. Join our team as a Guest Service Agent and contribute to creating exceptional experiences for our guests while developing your career in the hospitality industry

**Job Types**: Full-time, Part-time, Permanent

**Experience**:

- Hotel Front Desk: 2 years (required)

Work Location: In person

  • Front Desk Agent

    7 days ago

    London, Canada Quality Suites London Full time

    The Hotel Front Desk Agent is the first point of interaction between the hotel and guests, and plays an important role in providing an excellent first impression to guests and ensuring they have a positive experience during their stay. You will be responsible for the following: - Welcome guests and ensure their needs are met in a timely manner - Assign...

  • Front Desk Agent

    1 week ago

    London, Canada Ramada London Full time

    **Job Summary** Ramada London Hotel is seeking Front Desk Agents who can provide superior service to hotel guests throughout all aspects of the guest experience. Front Desk Agents will be the first point of contact to our clientele and will assist guests with making reservations, welcoming guests to the hotel and ensuring a smooth and friendly check-in...

  • Hotel Front Desk Agent/night Auditor

    1 week ago

    London, Canada Comfort Suites London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Hotel Front Desk Agent/night Auditor

    1 week ago

    London, Canada Comfort Suites London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Hotel Front Desk Agent

    2 days ago

    London, Canada Quality Suites London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Hotel Front Desk Agent

    1 week ago

    London, Canada Motel 6 London Full time

    **Job Overview** You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a...

  • Front Desk Agent

    1 week ago

    London, Canada TownePlace Suites By Marriott London Ontario Full time

    **This position is a part time to full-time position, must have a work permit and already living in Canada.** **The Front Desk Agent / Hotel Night Auditor will be responsible for greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Other duties will include...

  • Hotel Front Desk Agent

    2 weeks ago

    London, Canada Quality Suites London Full time

    You will be responsible for the following: - Greet and welcome guests and ensure their needs are met in a timely manner - Check-in and assign rooms to arriving guests - Manage and process, cancel, and change room reservations - Respond promptly to guest concerns with patience and professionalism and ensure they are addressed in a satisfactory manner -...

  • Front Desk Manager

    7 days ago

    London, Canada Idlewyld Inn & Spa Full time

    We are seeking a experience professional Front Desk Manager for the Idlewyld Inn & Spa. Responsibilities for Front Desk Manager - Responsible for the running of the front desk by training all front desk agents and leading by example - Willing to work last minute when required to cover someone else's shift - Anticipate and handle any guest requests and...

  • Front Desk Agent

    1 week ago

    London, Canada Staybridge Suites London Full time

    Job description The Front Desk Agent will assist each of our guests in a friendly, efficient, professional manner in all Guest Services related functions. To maintain a high standard of service and hospitality at all times. **Responsibilities**: - Process guest check-ins and check-outs in a friendly and timely manner while following company standards. -...