IT Administrator

**IT Administrator**

**SysGen Solutions Group** is a fast-growing, award-winning company that believes building the best experience for our employees and clients is what **makes a company great**. We are a group of hard-working, result-oriented people focused on disrupting the I.T. industry by continually elevating the I.T. experience.

Yee haw Our SysGen **Calgary** branch is currently looking to wrangle top IT talent as clients continue to stampede in. You’ll be the perfect fit if you’re a dynamic and customer-focused Intermediate IT Administrator **Calgary**. Acting as a trusted advisor, you will be responsible for managing and maintaining the technology and support for your dedicated clients.

**A Career at SysGen Solutions - Perks & Benefits - What’s in it for you?**
- **Professional Training**:Paid-for courses to meet your career development goals.
- **Distinctive Compensation Program**:The base salary and variable compensation program allow you to drive your annual income.
- **Culture of Health & Wellness**:We believe that work-life balance is important - when you have time to refresh with family and friends, you are more energized and engaged in everything you do.
- **Diversity & Inclusion**:Collaboration & Relationships are two of our Guiding Principles because we know the energy and ideas generated from diverse experiences and talent work together to create optimal solutions.
- **President's Club for ALL Employees**:SysGen recognizes employees from every department who go above and beyond with an all-expenses-paid trip to a fun destination. Last time it was Mexico
- **Unique Double Dip Program**:Double your vacation time with a payout option at the end of the year
- **Group Benefits Plan**:A comprehensive plan to cover your and your family's needs.
- **Award-Winning Culture**:We invest in our people and drive innovation. Here are some of our awards:

- Canada’s Top 100 Small & Medium Employers (2018, 2019, 2021, 2022)
- Alberta’s Top 75 Employers (2017, 2018, 2022)
- Canada’s Top Growing Companies by The Globe and Mail (2019 & 2021, 2022)
- CDN Top 100 and CRN MSP 500 awards (2015-2021)
- Top Managed Services Provider by Channel Futures (2022, 2023)

**Role & Responsibilities**
- Regular on-site client visits & client follow-ups
- Provide feedback to the sales team for regular business reviews
- Efficiently respond to client needs and troubleshoot or escalate issues as required
- Provide remote support for remote users
- Perform server administration tasks, including file services, user/group administration, security permissions, group policies, print services
- Provide Level - 1, 2, & 3 server administration tasks including: file services, user/group administration, security permissions, group policies, print services
- Provide level:1, 2 & 3 networking support (TCP/IP, DNS/MX, simple subnets, VLAN, VPN, firewalls, wireless)
- Deploy / repair & replace services on desktops, laptops, printers, and mobile devices
- Install and configure Windows Desktop
- Check events and logs and escalate issues as required
- Complete weekly and monthly Service Level Agreement tasks
- Monitor backup & business continuity (Datto, Veeam)

**Requirements**:

- Diploma or Degree in Computer Science or Information Technology
- 3-5+ years experience supporting SMB networks and systems
- Fundamental knowledge or exposure to the following technologies:

- Operating Systems: Windows 10 and 11, Windows Server 2016, 2019, 2022, Linux, OSX, iOS, Android, VMWare, Hyper-V, Nutanix
- Networking: Cisco, Meraki, SonicWALL, Fortinet, HP, Wireless AP
- Microsoft 365: Exchange, SharePoint, OneDrive, Teams
- Excellent customer service skills
- Highly proficient at identifying user and system issues and resolving or escalating
- Ability to effectively prioritize and manage multiple tasks
- Strong troubleshooting skills
- CompTIA or equivalent training
- Microsoft Certifications
- Polycom or equivalent conferencing tools training as an asset
- Valid drivers license and vehicle

**SysGen employees are guided by our 8 Guiding Principles**:
Collaboration Communication

Consistency Expectations

Innovation Integrity

Relationships Responsibility

SysGen follows the principles of equal opportunity, diversity, and inclusiveness regarding our hiring and promotion procedures.