Office Administrator
6 hours ago
Reporting to the Branch Manager you are the first point of customer contact at the Abell Pest Control Sudbury Office, handling inbound calls with the objective of securing the sale and scheduling the service.
We offer a competitive commission unlike any other administrative role for scheduling services and providing solutions. It’s fun, challenging & rewarding
**SUMMARY**
A unique administrative customer service role with an incentive
This role combines administrative, customer service, employee interaction with warm sales from inbound client leads. No self-sourcing, no cold calling, you are a solutions provider for inquiring clients.
**MAJOR RESPONSIBLITIES**:
Assume responsibility to answer all incoming telephone calls with the object of securing the residential sale and scheduling of service.
Ensure Route Managers data entry work is completed; Enters daily reports, new contracts, one times, Electronic Site Management (ESM), product sales forms and service requisitions
Prepare bank deposit for cheques received, process credit card payments and allocate funds
Orders office supplies
Assumes responsibility for functions of chain accounts (reporting, scoring, and knowledge of procedures)
Resolve account issues
Manages customer files; Ensures filing is current
Ensure follow up calls are complete to guarantee customer satisfaction
Assist with month end duties
Coordinate Route Manager schedules
Contact customers or send reminders to schedule their next service appointment
Offers support to Branch staff as directed by his/her Manager
**Job Types**: Full-time, Permanent
Additional pay:
- Commission pay
**Benefits**:
- Dental care
- Extended health care
- Paid time off
- RRSP match
Schedule:
- 8 hour shift
- Monday to Friday
Application question(s):
- Abell is committed to the health and safety of its customers, clients and employees. Accordingly, all Abell employees and workers are required to provide proof that they are fully vaccinated against COVID-19 as a condition of their employment with Abell and prior to attending at any of our worksites and/or customer premises. If you are unable to meet this requirement, please contact our Human Resources department for further information regarding potential accommodation.
**Education**:
- Secondary School (preferred)
**Experience**:
- administrative assistant: 1 year (preferred)
- Administrative Assistants & Receptionists: 1 year (preferred)
- receptionist: 1 year (preferred)
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