Ioc Support Agent
20 hours ago
**Job title**: IOC Support Agent
**Reports to**: IOC Team Lead
**Job Purpose**
As an IOC Support Agent you are the first point of contact for all IT related questions and issues within the company. You understand that not all users are technical and strive to assist them in a customer friendly manner. You are well capable to communicate with multiple users and assist them to solve technical issues on their desktops, laptops or servers, according to predefined SLAs. You are strong at troubleshooting, reproducing and escalating issues to the right teams, based on predefined procedures and the conclusion of your own preliminary observations.
**Duties and Responsibilities**
- Monitor and maintain computer systems and networks
- Build user laptops and desktops and set up workstations as required
- Maintain IT inventory system by tracking equipment provided or received from users
- Troubleshoot and resolve issues on desktops, laptops, and servers, escalating to Tier 2 teams when necessary
- Monitor internal communication channels and assist with inter-team communication during incidents or maintenance
- Perform actions requested by other IT teams or departments during incidents or maintenance
- Collaborate with purchasing department to source IT equipment for users on demand
- Receive, verify, and register equipment ordered in bulk via the IT inventory system
- Perform other duties or tasks as assigned by the IOC Support Agent.
**Competencies, Skills, and Experience**
- Communications and Customer Service. Strong ability to communicate and assist with multiple users within a short timeframe
- Ability to determine root cause, resolution or appropriate escalation path in timely fashion
- Ability to manage user expectations through clear verbal and written communication in English
- Ability to communicate clearly and effectively under pressure
- Strong ability to follow procedures and instructions under pressure
- Strong team player also able to work independently when needed
**Job Types**: Full-time, Permanent
**Benefits**:
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Wellness program
- Work from home
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- North York, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Master's Degree (preferred)
**Experience**:
- Microsoft Windows Server 2012: 2 years (required)
Work Location: In person
-
Ioc Support Agent
5 days ago
North York, Canada Pinnacle Full time**Job title**: IOC Support Agent **Reports to**: IOC Team Lead **Job Purpose** As an IOC Support Agent you are the first point of contact for all IT related questions and issues within the company. You understand that not all users are technical and strive to assist them in a customer friendly manner. You are well capable to communicate with multiple users...
-
Mortgage Agent
2 days ago
North York, Canada Pineapple Financial Full timeJob Overview: Pineapple is among the fastest-growing mortgage brokerages in Canada. We are currently looking to expand and hire Mortgage professionals. Our proprietary systems, tools and processes allow new and seasoned agents an opportunity to focus on the growth of their business and revenue while reaching the pinnacle of our industry. We are putting the...
-
Mortgage Agent
7 days ago
North York, Canada Pineapple Mortgage, Team Paul Full time**About us** We are innovative, supportive, customer-centric, and our goal is to help Canadians achieve financial security and freedom by providing them with mortgage solutions that fit their needs. We understand that managing finances can be overwhelming, especially when it comes to buying a home. We are here to simplify the process and guide our clients...
-
Real Estate Agent/broker
21 hours ago
North York, Canada The Zadegan Group Full time**The Zadegan Group** We are seeking qualified Real Estate Salespersons / Brokers to join and work with our growing team. As a sub-brokerage of RE/MAX Hallmark with 25 offices across Canada, The Zadegan Group is looking for motivated Real Estate Agents/Brokers who are ready to take on more clients and use the power of our technology to grow their business....
-
Real Estate Agent/broker
1 week ago
North York, Canada The Zadegan Group Full time**The Zadegan Group** We are seeking qualified Real Estate Salespersons / Brokers to join and work with our growing team. As a sub-brokerage of RE/MAX Hallmark with 25 offices across Canada, The Zadegan Group is looking for motivated Real Estate Agents/Brokers who are ready to take on more clients and use the power of our technology to grow their business....
-
Leisure Operations Support
1 week ago
North York, Canada Direct Travel Full time**Operations Support Specialist - Remote** **Position Overview** - Strong ticketing sales agent with at least 5 years GDS experience (Apollo, Sabre, or both preferred) is needed for a national GDS leisure support role. We are looking for someone with proven ticketing skills to support leisure agents in troubleshooting GDS issues, proving training with...
-
Associate Insurance Agent
2 weeks ago
North York, Canada Sandy Chen Financial Inc | Cooperators Full time**Job position: Insurance Sales/Associate Insurance Agent Full-time** 招聘:办公文员及汽车、房屋、商业、人寿保险经纪 Schedule: Monday to Friday Sandy Chen Financial Inc. is an insurance and investment solution provider associated with Co-operators. Our mission is to help local Canadians achieve secured financial future and live life...
-
Real Estate Agent
4 days ago
North York, Canada Queensway Real Estate Brokerage Full time**Must be a Licensed Real Estate Agent Or Almost Completed Your Licence** No Desk Fees, No Deal Fees, No Fees Period! - Full Training and Ongoing Support (Training and support manager on call) - Full Office Use 24/7 (equipped with desks, wifi, printer/ scanner, private meeting rooms) - In-House Mortgage Brokers to qualify your clients fast - In-House Real...
-
Mortgage Agent
2 weeks ago
North York, Canada MortgagePath Capital Pineapple Financial Full timeAre you a new or seasoned mortgage agent looking for a place to join where you can thrive and grow? We are looking to expand our team with motivated & dedicated mortgage professionals who are passionate about advancing their career by helping borrowers reach their financial goals with the best mortgage approval for either a new home purchase or refinancing...
-
Agent Care Expert
2 days ago
North York, Canada Right at Home Realty Full time**About Us**: Sure, we are the largest independent brokerage in Canada and that is pretty darn impressive, but we are more than just that. Right at Home Realty has been a champion of the real estate agent since we opened our doors in 2004. We obsess over agent success and are always there to provide the support and services they need to grow their business...