Leisure Operations Support

1 week ago

North York, Canada Direct Travel Full time

**Operations Support Specialist - Remote**

**Position Overview**
- Strong ticketing sales agent with at least 5 years GDS experience (Apollo, Sabre, or both preferred) is needed for a national GDS leisure support role. We are looking for someone with proven ticketing skills to support leisure agents in troubleshooting GDS issues, proving training with scripts, etc, and possibly issuing air tickets for the ITAs that need assistance.
- Home based position or office based where available.

**Responsibilities**
- Respond to written requests in timely fashion
- Monitor GDS queues for schedule changes
- Create Sabre & Apollo logins
- Troubleshoot GDS questions and issues from agents
- Provide training on scripts and GDS related processes/functionality
- Liaise between advisor and internal support teams (Accounting, Marketing, Technical Support and Payroll/HR) in conjunction with troubleshooting of issues
- Assist internal support teams in sorting advisor invoicing/operational issues
- Issue domestic and international tickets for leisure agents/ICs
- Issue exchanges and partial refunds when needed
- Leisure group ticketing
- Look for lowest fares and research airline contracts for negotiated commissions
- Coordinate seat assignments

Basic Qualifications
- 5+ years travel agency experience
- Ability to thrive in a fast paced environment
- Proficiency in Microsoft Office Software
- GDS Experience with Apollo and/or Sabre (both preferred)
- Demonstrated professional customer service skills
- Pragmatic and self-disciplined
- Capability of maintaining a favorable company image when interfacing with outside sources
- Proven pursuit of learning and self-development
- Ability to manage responsibilities in a manner to result in lower costs and better efficiencies for the company
- Ability to demonstrate personal and organizational integrity
- Capability of working in a team environment supporting management and staff, following policies, providing feedback, assisting in special projects, and taking on additional responsibility
- Effective oral and written communications skills
- Organizational skills that result in high productivity

Direct Travel is an EOE/AA/Veteran/People with Disabilities employer.

About Direct Travel

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