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Restaurant Manager

2 weeks ago

Whistler, Canada Toptable Whistler Full time

**Position**:Restaurant Manager, Bar Oso

**Salary Range**: $50-55k, plus gratuities

**Reports to**:Director of Operations, Toptable Whistler

“Oso” meaning “bear” in Spanish, an homage to Whistler’s wildlife - is open daily and offers a profusion of Spanish-influenced small plates, tapas, and house-made charcuterie. The long, convivial bar is the ultimate place to meet for hand-crafted cocktails and inspired wines.

***:
The Restaurant Manager will oversee and manage the front-of-house team, while working closely with the leadership team to support the creation and delivery of a unique and elevated guest experience that is in harmony with the kitchen’s food program. The incumbent will be involved with all aspects of service.

**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
(Other duties may be assigned as required)
- Lead the delivery of an unforgettable culinary experience for guests
- Set staff work schedules and monitor staff performance
- Actively participate in the recruitment, training, mentorships and support of all team members
- Develop a strong and positive rapport with staff and guests; resolve guest complaints
- Drive positive results and aligns with business goals
- Act as key liaison between the restaurant management team and head office team
- Collect all onboarding documents for new hires and ensure completion, update head office of any personnel changes in a timely manner
- Process cash orders, cash dispersals, and tip pool reconciliation
- Review invoices entered into inventory systems by front and back of house teams for accuracy
- Ensure team members are equipped with necessary tools and equipment to perform their jobs efficiently

**REQUIRED EXPERIENCE AND QUALIFICATIONS**:

- Previous experience in a premium food and beverage operation
- Well-organized and able to work at speed and deal with high volume
- Highly committed to a premium level of quality
- A solutions provider committed to a vision of service to create an ultimate guest experience
- Strong English communication skills, both oral and written
- Superior conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
- Ability to handle conflicting deadlines and prioritize multiple tasks
- Flexibility to work evenings, weekends, and holidays
- A professionally recognized wine certificate is an asset (WSET or equivalent)

This position will remain open until filled.