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Restaurant Manager

2 hours ago

Whistler, British Columbia, Canada Nita lake Lodge Full time

Restaurant Manager – The Den

Nita Lake Lodge Resort & Spa | Whistler, BC

About the Role

The Den at Nita Lake Lodge is seeking an experienced Restaurant Manager to lead daily operations, elevate guest experience, drive revenue, and support a strong hospitality culture. Reporting to the Restaurants General Manager and Director of Food & Beverage, this leader shapes service excellence, supports team development, manages the wine program, and ensures operational performance.

Key Responsibilities

  • Lead daily pre-shift, ensure readiness, ambiance, and luxury service standards
  • Support service on the floor, manage guest recovery, and deliver exceptional hospitality
  • Lead hiring, onboarding, training, and performance development for the team
  • Maintain strong team morale and a guest-first culture
  • Oversee wine and beverage program, including ordering, inventory, and seasonal updates
  • Manage scheduling and labour costs aligned with business volumes
  • Monitor financial performance, check averages, and beverage revenue
  • Lead inventory counts and cost control
  • Champion The Den's brand experience and support online reputation management

Qualifications & Experience

  • 3–5 years' leadership experience in a premium or high-end restaurant
  • Strong knowledge of restaurant operations and wine service
  • Serving It Right certification required
  • Excellent communication, leadership, and coaching skills
  • Experience with POS, labour systems, and inventory tools
  • Flexible to work evenings, weekends, holidays, and events
  • Able to stand for extended periods and lift up to 30 lbs

Success in This Role Looks Like

  • Strong guest satisfaction and positive online reviews
  • Growth in wine and beverage revenue
  • Effective labour and cost management
  • Engaged, high-performing team

Why Join The Den

  • Lead a flagship restaurant in a luxury lakeside resort
  • Impact service culture, guest experience, and brand identity
  • Work within a supportive, collaborative leadership team

Job Type: Full-time

Pay: $70,000.00-$80,000.00 per year

Benefits:

  • Company events
  • Discounted or free food
  • Extended health care
  • On-site parking
  • Paid time off
  • Wellness program

Work Location: In person