Safety Audit Program Administrator

2 days ago

Edmonton, Canada Alberta Construction Safety Association Full time

Your Alberta Construction Safety Association (ACSA) is a registered independent not-for-profit society whose Mission is to leverage industry expertise through engagement, products, services, and education to support the continuous improvement of the safety culture in Alberta's construction industry._

**Do the Values of Excellence, Trust, Service & Evidence-based resonate with you? If so, read on as this role may be for you**

**Why Join Your ACSA?**
- ** Impactful Work**: Your contributions influence the safety and well-being of Alberta's construction workforce.
- ** Growth & Learning**: ACSA offers ample opportunities for professional development in a supportive environment.
- ** Balance & Benefits**: We support work-life balance and provide a competitive total compensation package including ample sick days, vacation time, RRSP contributions, health benefits, and health spending.

**Safety Audit Program Administrator**

**Position Purpose**

The Safety Audit Program Administrator (COR Program Administrator) is responsible for providing exceptional customer service and administrative support for the COR program. This role involves assisting with member inquiries, including employers with SECOR, COR, and TLC processes, and ensuring consistent, effective, and compliant safety program administration. The COR Administrator works closely with members to facilitate audit setups, handle certification amendments, and support compliance with safety regulations.

**Duties and Responsibilities**
- Maintain accurate and up-to-date records, ensuring data integrity and confidentiality.
- Guide members through initiating the audit process including SECOR, TLC, action plans, and maintenance setups while receiving COR submissions.
- Process and review submissions for quality assurance, ensuring proper documentation is received.
- Assist auditors in maintaining their certified status, partnering with the client services team on clearance for the 1-day Auditor Training Program Recertification course.
- Identify process enhancements and stay updated on best practices for improved service delivery.
- Collaborate with internal teams to address needs and provide administrative support as required**.**:

- Perform other related duties as assigned.

**Qualifications**
- ** Education**:

- High School Diploma or GED.
- ** Experience**:

- 1 - 3 years of related experience in a demanding customer service environment, high-volume phone calls, and data coordination required.
- ** Required Skills and Abilities**:

- Competent in Customer Relationship Management System (CRM) software.
- Proficient in Microsoft Office.
- Excels at creative thinking and problem-solving, with the ability to handle challenging situations with professionalism and empathy.
- Excellent customer service and communication skills are essential.
- Ability to work independently as a strong and contributing member in a team environment.

**Logistics**
- Daily work hours are 7:30 am - 4:30 pm.
- This position is eligible for a hybrid work model (ACSA facility & Edmonton office).
- Reporting to the COR Manager.

**Salary**:50,920 - 52,192

**Closing Date**:October 22, 2024

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