Inside Sales Supervisor

6 days ago

Etobicoke, Canada Prefera Finance Full time

**Position Summary**:Under the direction of the Director of Sales, the Inside Sales Representative Supervisor is a sales and service consultant responsible for establishing and maintaining productive, long term relationships with Prefera’s dealer partners while focusing on business development.

**KEY Accountabilities**:

- The ISR Supervisor will visit dealers to both increase dealer count and business from existing dealers.
- The ISR supervisor will manage the ISR team including training, support, weekly touchpoints with team members; fill in for Director of Sales when they are off and other leadership duties within the team.
- The ISR supervisor will achieve targeted volume production by providing exceptional service on a transactional basis and coordinating with the Director of Sales to maximize opportunities.
- Follow up on and provide dealer support for approvals issued to dealers and effectively convey the dealer and consumer benefits of Prefera’s program to the dealer.
- Liaise with the credit department and funding department to resolve any dealer concerns regarding individual transactions or any other relationship or service issues.
- Design and implement a dealer contact cycle that ensures contact is made with each dealer within a specified period.
- Gather and maintain in Prefera’s CRM, intimate market intelligence for each dealer with regards to primary contacts, sales volumes, competitive preferences and other pertinent relationship data. Monitor and look to increase Prefera’s registered dealer penetration by maintaining accurate prospect and registered dealer information in Prefera’s CRM and by using targeted phone sales techniques.
- Monitor and look to increase Prefera’s submitting and funding dealer penetration through focused phone activity on targeted accounts.
- Provide exceptional and expedient service when called upon by dealer partners for any reason including dealer complaints or dealer issues.
- Help prepare, validate and finalize new dealer sign up information as well as update any changes to current dealer’s information.
- Effectively communicate Prefera’s competitive advantages on a transactional and broad basis to ensure proper product positioning within dealerships. Communicate product and service changes, promotions and other Prefera information to dealer network in a timely and effective manner.
- Develop and maintain strong knowledge of Prefera’s Credit & Funding policies and use the information to help communicate decision and policy info to dealer customers. Develop a close and positive working relationship with the Credit and Funding teams to enhance the combined service offering to Prefera’s dealer customers and to assist in credit decisioning and funding processes.
- Prioritize and multi-task effectively within a fast-paced deadline driven environment.
- Contribute to a positive work environment.
- (Note: The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position) _

**Job Types**: Full-time, Permanent

**Salary**: $65,000.00-$75,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

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