Customer Service Representative

2 weeks ago

Langley, Canada Distex Full time

Job description

Distex M&M Inc. is a leader in the distribution of equipment for commercial and institutional kitchens. Our company, located in Dorval, is in full expansion and we are looking for a Customer service representative to join our team.

**Why join the Distex team?**

With us you are not a number, you become a member of the family. Employees at all levels are important and have a level of freedom and autonomy, which creates confident employees. We work hard but we know how to have fun too: work/life balance is very important to us Do you hate routine? Perfect, you won't have time to get bored with us We organize team breakfasts and lunches for birthdays, as well as team activities at lunch time. In addition to having fun every day, you will have access to the group insurance plan as well as other interesting benefits.

**Responsibilities**:

- Maintain a positive, empathetic and professional attitude toward customers at all times;
- Respond promptly to customer inquiries through various channels;
- Maintain the parts department stock and replenish it;
- Update parts breakdown of equipment;
- Answer client questions about credit terms, products, prices and availability;
- Provide support to sales reps on the road;
- Keep records of customer interactions, transactions and comments;
- Providing feedback on the efficiency of the customer service process;
- Maintain customer profiles and information up to date;
- Follow up with deliveries and ensure invoices are done in a timely manner;
- Track client orders with carrier or freight forwarders.

Position Requirements:

- High school diploma, general education degree or equivalent;
- Able to work comfortably in a fast paced environment and in a team;
- Comfortable using computers (SAP Business One is an asset)
- Experience working with customer support;
- Dealing with various couriers;
- Bilingual (French/English a must);
- Understanding of the sales process and dynamic;
- A commitment to excellent customer service;
- Excellent written and verbal communication skills.

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$20.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Dorval, QC H9P2T1: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- French (required)

Shift availability:

- Day Shift (required)

Work Location: One location

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