Customer Service Representative

1 week ago

Langley, Canada Brenntag Full time

**CUSTOMER SERVICE REPRESENTATIVE**:
Our team in **Langley** currently has an opening for a **Customer Service Representative**

**YOUR ROLE & RESPONSIBILITIES**:

- Ensure all activities are conducted in accordance with health, safety, quality and environmental management systems as well as corporate and local policies.
- Accurately manage the order inputting process via direct online order entry
- Identify additional customer needs and potential opportunities through effective information gathering techniques and communicate these findings to appropriate internal parties
- Participate in up-sell activities and the promotion of other specialized services as identified by the business (i.e. maximizing minimum order requirements, identifying sales gaps)
- Initial the customer complaint process
- Enter and maintain Customer Prices
- Issue invoice corrections and credit/debits
- Uploading invoices in customer portals
- Understand the resources within the business to be an effective problem solver
- Maintains a broad knowledge of product availability (i.e. packaging, lead times, where stocked
Perform other duties as assigned

**YOUR PROFILE**:

- Experience of knowledge of SAP would be an advantage
- Post Secondary Education
- Minimum of 2 years in a Customer Service Environment
- Strong communication and computer skills
- Excellent customer service skills

**OUR OFFER**:
**INTERESTED?**:

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