Customer Service Representative

14 hours ago


Langley, Canada Cup O' Cafe Full time

Overview:
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support.

**Duties**:

- Should have experience in coffee making.
- Assist customers with product information, pricing, and availability
- Process orders, returns, and exchanges accurately in the system
- Resolve customer complaints and issues promptly to ensure customer satisfaction
- Upsell products or services to increase revenue
- Analyze customer feedback to improve services and products

**Experience**:

- Previous experience in sales or customer service is preferred
- Excellent communication skills in English, both verbal and written
- Proficient in data entry with a keen eye for detail
- Ability to upsell products effectively
- Bilingual proficiency in Spanish is a plus
- Strong phone etiquette skills

Join our team as a Customer Service Representative and enjoy the following benefits:

- Competitive salary
- Health insurance benefits
- Paid time off
- Opportunities for career growth and development

Pay: $17.40-$20.00 per hour

Expected hours: 40 per week

**Benefits**:

- Discounted or free food
- Paid time off
- Store discount

Schedule:

- 10 hour shift
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- Morning shift
- Weekends as needed

Supplemental pay types:

- Bonus pay

**Experience**:

- Coffee making: 2 years (required)
- Customer service: 2 years (required)

Work Location: In person


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