Bilingual Customer Care Representative

2 weeks ago

Toronto, Canada Epsilon solutions pvt ltd. Full time

**Title**: Bilingual
- Customer Care Representative

**Location**: Riverview, NB

**Job Type**: Fulltime

**Daily tasks and responsibilities**:

- Customer service oriented mindset
- Ability to work with multiple computer programs operating simultaneously, including Microsoft Word and Excel.
- Able to type a minimum of 30 words per minute.
- Understands the needs of the luxury goods consumer and be able to implement Company’s customer service policy in a personalized manner.
- Utilize appropriate sales techniques to build good customer relationships and enhance the buying experience for the customer.
- Provide assistance when clients are ordering furniture or appliances.
- Set appropriate expectations for the customer and exceed customer commitments.
- Follow-up on issues for customers until resolution is reached.
- Follow the scripts provided by the Company
- Respond in an unscripted manner, thus allowing individuals to successfully resolve all customer issues, which necessitates that each such Agent demonstrate patience, empathy, sound judgment, negotiation and balanced decision making skills. Supplier shall ensure that Agents contribute a positive, energetic and organized approach to performing the Services.

**Requirements/experience**:

- Previous call center experience in a contact center is an asset
- Fluent (reading, writing, speaking) in English and French as required by the position

**Abilities and talents recommended for job success**:

- Excellent organizational skills
- Excellent communication skills, including written and verbal.
- Demonstrated analytical skills; proven problem solving abilities.
- Strong interpersonal skills with a focus on teamwork and ability to foster/manage relationships

**Job Types**: Full-time, Permanent

**Salary**: $17.50 per hour

**Benefits**:

- Dental care
- Vision care

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

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