Bilingual Customer Care Representative
1 week ago
Bilingual Customer Care Representative (FR/ENG) Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, and Global Security & Marketing teams. Responsibilities Deliver exceptional customer service to EQ Bank’s prospective customers by identifying their banking needs and providing accurate information and guidance on EQ Bank’s suite of products and offerings. Field large volumes of inbound calls and chats and ensure best‑in‑class service standards, while meeting EQ Bank’s response and resolution SLAs. Own the digital‑onboarding experience and help customers onboard successfully, resolve issues if any and communicate status to all stakeholders involved in a timely manner. Strive to resolve customer issues and queries at first contact and escalate issues in accordance with EQ Bank’s complaints handling process. Communicate effectively with customers and propagate EQ Bank’s core values of Respect, Agility, Integrity, Service and Empowerment to build lasting customer relationships. Execute established controls to ensure adherence to regulatory requirements, Equitable and EQ Bank policies and Code of Conduct and Ethics. Identify, recommend and participate in implementation of opportunities for continuous improvement relative to customer experience and product delivery. Shifts Training Period: 5‑6 weeks: 9:00 AM to 5:00 PM. After the initial training period, the four main shifts are: 8 AM to 4 PM, 12 PM to 8 PM, 2 PM‑10 PM and 4 PM‑midnight with a range of staggered start times in between. Shifts will be assigned as per business needs but will be shared several weeks in advance and set for 1‑2 months. The incumbent should be prepared to work evening shift and also on weekends. Qualifications 1‑3 years of call center and/or customer service experience is required for this role with on‑phone experience preferred. One plus year of banking or finance experience is needed for this role. Post‑secondary degree or certification in a related field of study is desirable such as hospitality or finance. Strong ability to adapt to change. Demonstrated ability to own an issue and drive to resolution. Demonstrated ability to have difficult conversations with customers while maintaining a professional and proactive manner – both written and oral. Excellent verbal and written communication skills. Excellent problem‑solving skills and ability to work in a fast‑paced environment. Experience working with a high degree of autonomy and self‑direction. Ability to use different software (CRM, Microsoft Office Suite). Ability to communicate in French and English is essential (truly bi‑lingual both conversationally and in written channels like live chat). Seniority Level Entry level Employment Type Full‑time Job Function Other #J-18808-Ljbffr
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Bilingual Customer Care Representative
1 week ago
Toronto, Canada Lincoln Electric Company of Canada Full timeMajor Responsibilities: - To report directly to the Manager - Customer Care on an ongoing basis and communicate all relevant matters pertaining to the business unit within the company. As well as to communicate effectively with respect to clarity of direction, approval for decisions and execution of all responsibilities. - To ensure Customer Service is the...
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Bilingual Customer Care Representative
9 hours ago
Toronto, Canada PMJ Employment Services Full timeThe successful candidate will be responsible for assisting clients in resolving claim inquiries by providing prompt, professional, courteous, and accurate responses. Job Responsibilities - Respond promptly to inbound calls and email inquiries of plan members and administrators. - Obtain and evaluate information and resolve customer complaints. - Create a...
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Bilingual Customer Care Representative
2 weeks ago
Toronto, Canada Epsilon solutions pvt ltd. Full time**Title**: Bilingual - Customer Care Representative **Location**: Riverview, NB **Job Type**: Fulltime **Daily tasks and responsibilities**: - Customer service oriented mindset - Ability to work with multiple computer programs operating simultaneously, including Microsoft Word and Excel. - Able to type a minimum of 30 words per minute. - Understands the...
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Bilingual Customer Care Representative
7 days ago
Toronto, Canada Techtronic Industries Canada, Inc. Full timeAt TTi, people come for the opportunity and stay for the culture! Job Description Summary POSITION TITLE: Bilingual Customer Care Representative REPORTS TO: Customer Experience Manager DEPARTMENT: Consumer Group - Operations BAND LEVEL: L1 Job Description: This is where culture meets opportunity. TTI is a world-class leader in the design, manufacturing,...
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Bilingual Customer Care Representative
2 weeks ago
Toronto, Canada Wakefield Canada Full timeWakefield Canada Inc. is an industry leading Canadian company that manufactures, distributes and markets category-leading products for the automotive, commercial heavy-duty, and industrial markets including Castrol, the #1 brand of passenger car motor oil in Canada, and the “Super Clean” cleaner-degreaser brand. Wakefield Canada has an excellent...
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Bilingual Customer Care Representative
2 days ago
Toronto, Canada Wakefield Canada Full timeWakefield Canada Inc. is an industry leading Canadian company that manufactures, distributes and markets category-leading products for the automotive, commercial heavy-duty, and industrial markets including Castrol, the #1 brand of passenger car motor oil in Canada, and the “Super Clean” cleaner-degreaser brand. Wakefield Canada has an excellent...
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Bilingual Representative
2 weeks ago
toronto, Canada Bilingual Source Full timePay range based on experience is 46-55 k annual base salary + 10% target bonus. Further, a total compensation package will be awarded to the successful candidate.IntroductionIf you love to talk golf, live for the gear, and know the difference between a draw and a fade, this won’t feel like work at all. Our client is seeking a Bilingual Customer Service...
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Bilingual Customer Care Representative
5 days ago
Toronto, Canada Lincoln Electric Company of Canada Full time**Business Unit**: The Customer Care and Distribution Department is responsible for Customer Care and the management and processing of customer orders related to consumables, machines and accessory products, as well as Lincoln Electric Canada’s retail chain customers. The Department is also responsible for logistics (material handling, warehousing, and...
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Bilingual Customer Care Representative
6 days ago
Toronto, Canada EQ Bank | Equitable Bank Full timeBilingual Customer Care Representative (FR/ENG) Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer...
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Bilingual Customer Care Representative
1 week ago
Toronto, Canada PMJ Employment Services Full timeThe successful candidate will be responsible for assisting clients in resolving claim inquiries by providing prompt, professional, courteous, and accurate responses.Job ResponsibilitiesRespond promptly to inbound calls and email inquiries of plan members and administrators.Obtain and evaluate information and resolve customer complaints.Create a record of...
