Bilingual Customer Care Representative

7 days ago

Toronto, Canada PMJ Employment Services Full time

The successful candidate will be responsible for assisting clients in resolving claim inquiries by providing prompt, professional, courteous, and accurate responses.

Job Responsibilities

- Respond promptly to inbound calls and email inquiries of plan members and administrators.
- Obtain and evaluate information and resolve customer complaints.
- Create a record of customer transactions, details of inquiries, comments, complaints, and action taken.
- Escalate requests and unresolved issues to the appropriate department.

Job Requirements

- Post-secondary diploma or degree.
- Knowledge of customer service principles and practices.
- Excellent numeric, oral, and written communication skills.
- Knowledge of Health and Life claims.
- Proficiency in using various computer applications.

Job Title: Bilingual Customer Care Representative

Before applying for this position, you need to submit your online resume.

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