Bilingual Customer Care Representative

3 weeks ago


Toronto, Canada PMJ Employment Services Full time

The successful candidate will be responsible for assisting clients in resolving claim inquiries by providing prompt, professional, courteous, and accurate responses.Job ResponsibilitiesRespond promptly to inbound calls and email inquiries of plan members and administrators.Obtain and evaluate information and resolve customer complaints.Create a record of customer transactions, details of inquiries, comments, complaints, and action taken.Escalate requests and unresolved issues to the appropriate department.Job RequirementsPost-secondary diploma or degree.Knowledge of customer service principles and practices.Excellent numeric, oral, and written communication skills.Knowledge of Health and Life claims.Proficiency in using various computer applications.Job Title: Bilingual Customer Care RepresentativeBefore applying for this position, you need to submit your online resume. #J-18808-Ljbffr



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