Bilingual Customer Care Representative

4 days ago

Toronto, Canada Wakefield Canada Full time

Wakefield Canada Inc. is an industry leading Canadian company that manufactures, distributes and markets category-leading products for the automotive, commercial heavy-duty, and industrial markets including Castrol, the #1 brand of passenger car motor oil in Canada, and the “Super Clean” cleaner-degreaser brand.
Wakefield Canada has an excellent opportunity for a Bilingual Customer Care Representative, (French and English), a role we really upon to provide courteous, efficient, and prompt service to Wakefield customers. In this role, you will manage inbound and outbound communication to customers, building strong relationships with customers and sales partners to help grow the business.
**In this role you will**:

- Provide sales support to customers to support revenue growth.
- Engage in outbound calling to customers. Work in support of customer retention, qualification of lead efforts, and revenue generation.
- Problem solve and provide the right solutions to customers.
- Find additional opportunities with customers, advising them on a range of products that can meet their needs.
- Process customer orders ensuring order management accuracy.
- Utilize the CRM system for reporting on customer inquiries and events.
- Provide support with a variety of customer account administrative tasks including new account set up, credits and rebilling.

**What we're looking for**:

- Bilingual (English and French) required.
- Post-secondary diploma or degree.
- A minimum of 2 years Inside Sales or Customer Service experience.
- Experience working in a consumer goods environment is an asset.
- Results focused and action-oriented individual.
- Strong customer focus.
- Excellent written and verbal communication skills.
- Proven ability to multi-task and prioritize.
- Must be flexible and able to adapt quickly to new systems and procedures.
- Excellent computer skills including Microsoft Office Suite. Strong Excel skills and experience with a CRM system (ideally Salesforce).

Now the real important stuffWhat's in it for you?
- A full-time, permanent position with a very competitive total compensation package, commensurate with experience
- Amazing group benefit coverage available to you on the first day on the job, with an additional $1000/year for mental wellness.
- 6% bi-weekly employer contribution to company pension plan.
- $400 annual fitness/wellness reimbursement for things like gym memberships, a personal trainer, weight loss programs, running clinics, golf lessons etc.
- FREE high quality Castrol Motor Oil for your personal vehicle.
- FREE Mr. Lube oil changes.
- Covered cost of professional dues in support of continued personal development.
- Vacation, floater and community days.
- A fun, exciting work environment that loves to celebrate our amazing team. We have BBQs, ticket giveaways for sporting events, Holiday parties and other celebrations, food and ice cream trucks, lunch and learns and much, much more.

Reasonable accommodations are available during the hiring process. If you require special assistance or accommodation, please contact Human Resources at 416.252.5511.

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