Customer Care Representative
1 week ago
Taylor AutoMall is growing and has an immediate opening for a full-time BDC Customer Care Representative. The Customer Care Representative’s primary function is to ensure that all customer inquiries are handled in the most friendly and efficient manner while booking appointments for the Service department. We are looking for an individual who is driven to succeed and works well in a fast environment. This position has an hourly base and monthly incentive bonuses.
Hours of work:
Monday - Friday: 8:00 am - 5:00 pm
Duties & Responsibilities:
- Retrieve customer information & maintain customer profiles with accurate contact information
- Make outbound calls according to daily targets
- Book appointments according to daily targets
- Manage large amounts of inbound calls
- Maintain a team orientated attitude
- Update department Manager with any customer feedback
- Provide nightly report log of calls and appointments
- Provide recommendations for necessary vehicle maintenance
- Exceptional customer service
- Variable duties could apply
Qualifications:
- Strong phone etiquette and excellent communication skills
- Prior dealership or BDC experience is considered an asset
- Automotive knowledge is considered an asset
- Ability to multitask
- Ability to work efficiently in a fast paced and high-pressure environment
- Organizational and problem-solving skills
Work remotely
- No
**Benefits**:
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
COVID-19 considerations:
Double vaccination is a requirement
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