Customer Care Representative

**About Messer**

Messer is the largest privately held industrial gas business in the world, and a leading industrial and medical gas company in North and South America. We offer over 125 years of expertise in industrial, medical, specialty and electronic gases. Messer delivers quality gases, related services and technology via an extensive production and distribution network. Health and safety, sustainability practices and environmental protection are core Messer values that are embedded in our daily operations.

**Why Messer?**

- Certified as Great Place to Work®
- Set, day-shift schedule - Monday to Friday - 40 hours/week
- Paid time off: Excellent paid vacation available in first year including personal days.
- Pay and benefits: Competitive pay rate with comprehensive benefits and competitive pension plan.
- Bonus and pay increases: Incentive program based on company performance and annual merit increase program.
- Career growth: Opportunities for career advancement through training and development opportunities with tuition reimbursement program.
- Referral program: Employees can refer talent and earn
- Employee perks and discounts: Access to exclusive discounts on a number of products and services across Canada.

**What you’ll do**:
Customer Care Representative is responsible for the liaise with customers, both internal and external, to ensure exceptional Customer Experience and support team members as required:

- Logged in and prepared to answer inbound calls from customers in a professional manner at a scheduled start time
- Placing orders for customers received via multiple systems and technology
- Confirming accurate information to customers based on product availability and delivery.
- Researching information using multiple resources.
- Providing customers with product and service information
- Resolving customer concerns and complaints in a timely manner
- Prepare quotes and order confirmations
- Foster a positive and pleasant working relationship with internal and external customers
- Participate in ongoing training sessions to enhance product knowledge and skill sets

**What it takes**:

- Minimum Grade 12 education, College diploma or equivalent experience
- Strong PC keyboarding skills: Microsoft Office experience (Outlook, Word, Excel)
- Excellent verbal and written communication skills
- Strong attention to details, time management and decision-making skills
- Strong problem-solving skills and the ability to think analytically while working in a fast-paced environment.
- Ability to work in a cross functional environment
- Relationship building skills
- Passion for helping others

**Assets to have**:

- Ability to work in the SAP environment
- Bilingual (English and French)

At Messer, our vision for Diversity & Inclusion is to create an environment where all of us accept, respect and value the differences of multiple identities and truly welcomes the diverse ideas and perspectives of individuals. In doing so, we shape an open and creative company culture, providing every individual an equal opportunity to thrive.

Join us and you will be part of a company that values and supports your career. We offer competitive pay and benefits, with set schedules, steady work and opportunities for ongoing training and career progression.

Together we value innovation, efficiency and flexibility. Putting safety first, working with integrity and respect, we encourage everyone to find solutions for success. That means for our customers and for our colleagues. This makes us a great place to build a career where your skills are valued and developed.