Telephone Support Coach

6 days ago

Thunder Bay, Canada Strongest Families Institute Full time

Do you want a meaningful career that helps families, children, youth, and adults build confidence and live happier lives? Do you like helping people, are empathetic, and have good communication skills?

Reasons to work at Strongest Families Institute:

- The work is very rewarding - it’s exciting to work closely with families and share in their successes.
- Our workplace is supportive and positive - Strongest Families promotes self-care and prioritize staff morale.
- There are many opportunities to grow in the company and develop within roles.
- Coaches have a flexible schedule
- Working some days and some evenings provides a great work/life balance.

**Company**

**Duties and Responsibilities**

1. provide effective telephone support to parents and families based on specified protocol regime delivery, following a telephone script,

2. teach evidence-based skills with the parent/child, problem-solve and provide encouragement during weekly telephone contact,

3. ensure that continuity of care is delivered to clients as per Strongest Families protocol procedures,

4. administer semi-structured interviews/questionnaires as needed, following a telephone script and protocol,

5. ensure that clients are serviced in a timely manner,

6. maintain a flexible working schedule to ensure coaching services are offered at convenient times to the family (i.e. days, evenings, late nights)

7. other duties as assigned.

If you feel like SFI is the right fit for you, **tell us why Please include a Cover Letter.**

**Salary**: $18.50 per hour

**Benefits**:

- Work from home

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift

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