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Account Supervisor

2 weeks ago

Remote, Canada BAM Strategy Full time

**OVERVIEW**

The Account Supervisor is responsible for keeping projects moving on a day-to-day basis, establishing strong relationships with clients and supporting Digital Producers to ensure executional excellence. The Account Supervisor is a thinker, problem-solver, strong communicator, extremely organized with exceptional attention to details.

**WHAT YOU WILL DO**
- Project Planning and Scoping:_
- Building project proposals and SOWs
- Project scoping: creation of project briefs and support for the digital producers and other department leads.
- Project planning: planning out the different stages of a project, listing out resources required, overseeing the creation of project timelines and estimates, and providing guidance and support for the digital producers
- Account planning support: Assist Account Director in quarterly planning
- Project Management:_
- Leads project execution and gives direction to Digital Producers
- Ensures high quality work output that is on strategy and on brand
- Ensuring the financial health of the account by ensuring projects are completed on time and on budget
- Enforces BAM procedures and processes are used
- Account Management:_
- Function as the key day-to-day client contact and responsible for accurate and timely communications to clients
- Build a solid and lasting relationship with clients, taking initiative to monitor clients competitor marketing efforts using the necessary tools.
- Maintain appropriate contact with the necessary individuals on the client team from start to finish.
- Work with the finance team and the Account director to optimize financial performance.
- Contribute to the achievement of the client’s marketing and sales objectives through a collaborative and profitable relationship
- Create proposals and SOWs in Netsuite
- Team Management:_
- Act as a leader to junior positions (eg. Digital Producers, Interns), coach and mentor them in various tasks.

**WHAT YOU WILL BRING**
- University degree in the field of Marketing, Communications or related fields.
- 3 to 5 years of work experience in an account or project management capacity, including all aspects of process development, execution and managing a team, in web marketing environments.
- Moderate supervision
- Capacity for strategic thinking and taking a consultative approach with clients
- Strong organizational and time management skills
- Possesses a genuine curiosity for improving agency processes and tactics
- Strong written and oral communication skills in English (working knowledge of French is definitely a plus)
- A compelling, persuasive communicator that employees are drawn to and want to work with
- Resourceful, tenacious, detail oriented and driven to meet deadlines
- Basic knowledge of Google Analytics and Google Data Studio
- Able to provide insights into how the account is doing (basic understanding of projects and campaigns performance)
- Strong presentation skill
- Aware of website platforms, capabilities and restrictions, UX best practices, website development procedures