Regional Service Coordinator

1 week ago

Remote, Canada Haulotte US, Inc. Full time

**Essential Functions** - Managing and monitoring all service activities for the K-Customers in assigned territory. - Evaluate hydraulic, mechanical and electrical systems using schematics and diagnostic equipment. - Organize regular visits to customers with special focus on K-Customers and target accounts. - Provide technical product information to K-Customers and target accounts within assigned territory. - Manage and report open machine downtime cases within assigned territory. Provide support and solutions to quickly get machines running in the shortest timeframe possible. - Manage customer expectations for open service-related topics ensuring the completion of technical interventions in optimal efficiency and reliability conditions. - Training - Organize, prepare and perform internal and external training sessions (familiarization, product, operator, technical, other) for employees and customers to ensure the highest level of training possible. - Follow up and report performance of training activities. Updating training systems, analyze and improve training programs and software databases. - Has a "Service sales" role in coordination with his manager/supervisor by communicating all information that may help with developing Services offers the global offering to the customer. - Promote Haulotte where able and suggest services, trainings and parts during visits. - Organize and communicate visits with Sales team to support new machine delivery and customer support as requested. - Travel as required to customer locations. Booking travel per Haulotte travel policy while following a smart travel concept to maximize travel efficiency and cost. - Provide reports of his activities to department supervisor/manager to include reporting activities in TSheets. - Responsible for the company's brand image. - Responsible for the quality of interventions carried out at the customer's site. - Work collaboratively with direct manager to provide appropriate technical solutions and identify actions relating to issues within existing systems for solutions. **Responsibilities & Requirements** - Travel within assigned territory to manage all service-related activities per above essential functions. To include technical expertise support with the goal to minimize machine downtime and improve overall customer experience. - Manage, organize, prepare, and perform internal and external training sessions (familiarization, product, operator, technical, other) for employees/customers to ensure the highest level of training possible. Receive new machines delivered to customers to ensure a proper hand-off. Orchestrate visits with Sales Managers to ensure the best support possible. - Other duties based on the needs of the company. **Experience** - High School diploma or GED or equivalent experience. - Minimum 5 years of experience in maintenance and repair on aerial lifting equipment or similar and supervisory roles within a technical organization. **Haulotte US Inc is an EEO organization.

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