Account Director

**OVERVIEW**

The Account Director is responsible for the leadership and overall direction of assigned account(s), forging strong partnerships with our clients and coaching the account team to ensure best-in-class executions. The Account Director is an inspiring and strategic leader, passionate about building meaningful experiences, with strong managerial skills.

**WHAT YOU WILL DO**
- Account Management:_
- Function as the lead client contact **an**d responsible for account health, overall project delivery and client satisfaction
- Drive the achievement of the client’s marketing and sales objectives through a collaborative and profitable relationship
- Lead strategic planning and brainstorms for the account, supported by the other agency departments
- Actively develop and grow account by participating in client pitches, pursuing growth opportunities and presenting new ideas.
- Build a solid and lasting relationship with clients through colloboration and partnership that is based on trust and industry expertise.
- Work with the finance team and the Senior Client Partners to optimize financial performance.
- Keep clients informed on billing status and budget utilization
- Functions as the gatekeeper and champion for the client's and their brands' needs, wants, and preferences for the internal teams
- Create proposals and SOWs for more complex projects and annual plans
- Responsible for financial set up of the account and all projects in internal financial systems
- Project Planning and Scoping:_
- Deliver accurate and detailed proposals, statements of work and annual budgets
- Plan large scale projects in order to accomplish the goals within constraints; overseeing that all scheduled tasks, deadlines and milestones for all stakeholders and resources are being met
- Lead account quarterly and annual planning
- Project Direction, Consultation and Guidance:_
- Leads overall account success including strategy and project execution
- Ensures high quality work output from account team
- Responsible for the financial health of the account
- Enforces BAM procedures and processes are used
- Team Management:_
- Act as an account team lead particularly for Account Supervisors but also Digital Producers and Interns, coach and mentor them in various tasks.
- Be responsible for the performance management of his/her team members, conducting performance evaluations of all direct reports
- Ensure completion of timesheets, approve team vacations, absence requests and expense reports

**WHAT YOU BRING**
- Minimum of 6-8 years of experience in Digital production and account management
- Minimum of 3-4 years of team management experience
- Bachelor’s Degree in Marketing, Communications, Business Management, though relevant work experience will be considered
- Autonomous leader requiring senior consultation but mínimal supervision
- Strategic thinker, able to take a consultative approach with clients
- Capacity to see the big picture on accounts; spotting and developing opportunities
- Possesses a genuine curiosity for improving agency processes and motivation for driving impact for clients
- Track record of growing and maintaining positive, solid client relationships - A compelling, persuasive and motivational team leader with experience in team management - Enjoys Fast-paced environment
- Resourceful, tenacious, detail oriented and driven to meet deadlines
- Strong written and oral communication skills in English (working knowledge of French is definitely a plus)
- Strong presentation skills
- Aware of website platforms, capabilities and restrictions, UX best pratices, website development procedures
- Aware of Salesforce Marketing Cloud capabilities and restrictions, and CRM best practices
- Willingness to travel or do overtime as needed