Customer Care Administrator
7 days ago
**Job Type**: Full-time
- 5 days Mon-Friday/40hrs/wk.
**Position Overview**:
**Key Responsibilities**:
**First-Call Intake**:
- Serve as the first point of contact for new and existing customers.
- Conduct thorough intake interviews to gather necessary information and assess customer needs.
- Accurately document and process customer details, service requests, and related information.
**Customer Care**:
- Address customer inquiries and concerns promptly and professionally.
- Follow up with customers to ensure satisfaction and resolve any outstanding issues.
**Residential inside sales**:
- Promote promotions and sales incentives to the customer base
**Residential Customer Invoicing and Payments**:
- Manage customer accounts, including addressing billing inquiries and discrepancies.
**Booking HVAC Service**:
- Call intake for HVAC service appointments and coordinate with the Service Manager to ensure timely service.
- Confirm service dates and times with customers and provide reminders as needed.
- Maintain accurate records of service requests and appointments
**Maintenance of Residential and Commercial Requests**:
- Manage and prioritize service requests for both residential and commercial clients.
**Qualifications**:
- Proven experience in customer service and administrative roles.
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other office software.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Experience with invoicing and payment processing is a plus.
- Knowledge of HVAC systems and services is advantageous but not required.
**Personal Attributes**:
- Professional and courteous demeanor.
- Detail-oriented with excellent organizational skills.
- Proactive problem-solving abilities.
- Ability to work independently and as part of a team.
- Adaptability and a positive attitude
- English Proficiency is Mandatory, French Language Skills are considered an asset
**Benefits**:
- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement savings plan
- Professional development opportunities
**How to Apply**:
Shouldice Mechanical is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.
**Benefits**:
- Company events
- Extended health care
- On-site parking
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
**Education**:
- Secondary School (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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