Customer Care Administrator

1 week ago

Carp, Canada Shouldice Mechanical Inc. Full time

**Job Type**: Full-time
- 5 days Mon-Friday/40hrs/wk.

**Position Overview**:
**Key Responsibilities**:
**First-Call Intake**:

- Serve as the first point of contact for new and existing customers.
- Conduct thorough intake interviews to gather necessary information and assess customer needs.
- Accurately document and process customer details, service requests, and related information.

**Customer Care**:

- Address customer inquiries and concerns promptly and professionally.
- Follow up with customers to ensure satisfaction and resolve any outstanding issues.

**Residential inside sales**:

- Promote promotions and sales incentives to the customer base

**Residential Customer Invoicing and Payments**:

- Manage customer accounts, including addressing billing inquiries and discrepancies.

**Booking HVAC Service**:

- Call intake for HVAC service appointments and coordinate with the Service Manager to ensure timely service.
- Confirm service dates and times with customers and provide reminders as needed.
- Maintain accurate records of service requests and appointments

**Maintenance of Residential and Commercial Requests**:

- Manage and prioritize service requests for both residential and commercial clients.

**Qualifications**:

- Proven experience in customer service and administrative roles.
- Strong communication and interpersonal skills.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and other office software.
- Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
- Experience with invoicing and payment processing is a plus.
- Knowledge of HVAC systems and services is advantageous but not required.

**Personal Attributes**:

- Professional and courteous demeanor.
- Detail-oriented with excellent organizational skills.
- Proactive problem-solving abilities.
- Ability to work independently and as part of a team.
- Adaptability and a positive attitude
- English Proficiency is Mandatory, French Language Skills are considered an asset

**Benefits**:

- Competitive salary
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement savings plan
- Professional development opportunities

**How to Apply**:
Shouldice Mechanical is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.

**Benefits**:

- Company events
- Extended health care
- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Education**:

- Secondary School (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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