Technical Inside Sales/csr

2 days ago

Richmond, Canada Thomas Skinner and Son Limited Full time

Thomas Skinner, the leading Western Canadian distributor of industrial metalworking, and machine shop supplies and equipment, is looking for an Inside Sales/Customer Service Representative to join our Richmond team.

Founded in 1904, and with four (4) locations across Western Canada, Thomas Skinner represents a comprehensive and carefully curated range of products produced by Best in Class manufacturers of CNC (computerized numerical control) and conventional machine tools, cutting tools, precision measuring instruments, tool holders, abrasives, workholding equipment, band saws, cutting fluids and other machine shop supplies. These products are backed by Thomas Skinner ‘s team of dedicated, local, technical sales, service and operations professionals. Our goal is to provide the highest level of aftersales support to enable its customers to be competitive and be a step ahead of today’s manufacturing challenges.

You possess the following attributes/requirements:

- At least 5 years machining and consumable tooling inside sales experience
- Strong problem solving skills
- Work in a fast pace environment
- Good memory
- Team player
- Detail oriented
- Able to communicate clearly and effectively
- Proven ability to provide customer service excellence

Key Responsibilities include:

- Provide excellent customer service and work closely with our outside sales team to satisfy our customer’s needs.
- Respond to our customers’ inquiries and help them get the best tool.
- Input orders and provide quotes to customers quickly and ensure fast and courteous service.
- Continuous learning about our products, our customers and our industry.
- Build strong relationships internally, with our supplier partners and our customers.

Build a career with a solid company that offers career growth, competitive compensation, pay for performance incentives, and benefits. Training provided includes self-directed courses, tutoring and supplier sponsored training.

**Job Types**: Full-time, Permanent

Pay: $60,000.00-$65,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Richmond, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Consumable Tooling Sales: 5 years (preferred)

Work Location: In person

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