Service Administrator

**Drive for Excellence**

**Genesis Niagara** is the number one Genesis distributor in Canada. We are growing and we are looking for an individual to join our growing team.

**Genesis Niagara** is looking for a **Service Administrator** to join their dynamic team This position is a great opportunity to get started in automotive service and grow into a service advisor.

**About Us**

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

- ** Great Experience**: Every customer is entitled to a great experience
- ** Integrity**:We are honest and transparent in our actions
- ** Diversity**: We are stronger through the inclusion of people, brands and ideas
- ** Innovation**: We passionately embrace opportunities for new and continuous improvements
- ** Empowerment**: We encourage and support our people in taking initiative
- ** Giving Back**: We positively impact the communities in which we live, work and raise families

**Here’s what you’ll deliver**:

- Project a positive attitude for the benefit of our customers and fellow employees
- Utilize systems and procedures to deliver exceptional customer service in all interactions
- Schedule service appointments for client vehicles in a courteous and efficient manner
- Correspond with clients to confirm service appointments, confirming time, date and transportation needs
- Organize the appointment schedule and keep it up-to-date
- Execute tasks in a fast-paced environment with multiple deadlines
- Confirm service appointments (time and date) and transportation needs with clients
- Ability to execute tasks and work with mínimal supervision
- Ability to work in adherence to company safety standards at all times
- Comply with all company policies, standards and procedures
- Other duties as required by management

**What do you need to succeed?**
- 2 years of customer service experience required
- 1 year of automotive experience or equivalent is preferred
- Must have a valid Ontario Driver's License and good driving record
- Ability to navigate and utilize computers at an advanced level
- Possess exceptional interpersonal skills
- Outstanding verbal and written communication skills
- Work well under pressure in a fast-paced environment
- Must be reliable and able to work productively with mínimal supervision
- Quick thinking to provide creative solutions that address customers' needs and concerns
- Ability to work flexible hours and work around a changing schedule

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

**This compensation range will be based on knowledge and experience**

**Job Type**:Full Time - Permanent

**Compensation**: $21 - 23 per hour

**Performance Auto Group is a leading automotive company in Southern Ontario with over 2000 employees, 23 brands and 44 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Orangeville, St. Catharines, Huntsville and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.