Guest Services Representative
2 days ago
**JLL empowers you to shape a brighter way**. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." Committed to providing an exceptional Customer Experience. The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner. **WHAT YOU'LL BE DOING** - Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities. - Proactively seek opportunities to create memorable customer interactions assist customers & provide excellent service. - Interact with shoppers & retailers in a courteous and efficient manner. - Sell Gift Cards & familiarize all areas of the Store Financial program. - Project a positive & a "can do" attitude over the telephone & in person. - Develop & maintain strong relationships with retailers & educate them about the centre's services. - Assist guests by providing directions/information, answering questions, & performing other centre specific services as assigned. - Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs. - Conduct all service functions of the Guest Services Desk. - Assist in development & execution of existing & new Guest Services Programs. - Maintain day to day service & administrative tasks related to Guest Services. - Work with the Guest Services Manager to oversee Guest Services Representative training. - Assist with promotional events as required. - Be aware of the Guest Services Manual & the centre's Crisis Management Manual & maintain a clear understanding of Guest Service's role & areas of responsibility as outlined in the plan. - Participate in special projects & assumes other duties & responsibilities as assigned. **WHAT WE’RE LOOKING FOR** - High school education. - Previous customer service experience preferred. - Positive attitude & a strong desire to provide excellent customer service. - Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers & all of the shopping centre personnel. - Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism. - Strong written, oral communication & listening skills. - Conflict resolution/management skills. - Must be friendly, approachable, proactive & solution focused. - Computer skills including: Word & Excel. - Flexible & able to work at least twice a week, weekends, nights & holidays. **Estimated compensation for this position**: 4,750.00 - 4,750.00 CAD per year **Location**: On-site -Burnaby, BC **_ JLL Privacy Notice_** Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For additional details please see our career site pages for each country.
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Guest Services Representative
1 week ago
Burnaby, Canada JLL Full timeJLL supports the Whole You, personally and professionally. JLL is seeking a Guest Services Representative who will ensure that every customer interaction is carried out in a professional, courteous and efficient manner. WHAT YOU’LL BE DOING Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores/locations,...
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Guest Services Representative
1 week ago
Burnaby, Canada Grand Villa Casino Full time**Job Type: Casual** **Probationary Hourly Wage =**$18.54** **Post-Probation Hourly Wage = $19.33** **_Premium for Night Shift (22:00-06:00) = $1.00/hour_** **The Gateway to Your Future** **We Provide** - Full benefits package for full-time employees - Retirement savings plan - Exciting, supportive and fun work environment - Family and friends discounts...
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Manager Hospitality Guest Services
1 week ago
Burnaby, Canada Burnaby Full timeResponsibilitiesReporting to the Director PRC Enterprise Services the Manager, Hospitality & Guest Services is responsible for the operational management of the City’s hospitality venues and guest-service portfolio, including restaurants, cafés, banquet halls, event facilities, and catering services. In this role your responsibilities will include...
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Guest Service Agent
1 week ago
Burnaby, Canada Element Vancouver Metrotown Hotel Full timeEnsure all guests are welcomed and served in a courteous and professional manner executing all Element Hotel’s brand standards during the process. Ensure required Front Office supplies are readily available for the guest. Act as the line of contact for all guest complaints or issues. Ensure all Front Office quality standards are complied with and that...
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Guest Service Agent
3 days ago
Burnaby, Canada Element Vancouver Metrotown Hotel Full timeEnsure all guests are welcomed and served in a courteous and professional manner executing all Element Hotel’s brand standards during the process. Ensure required Front Office supplies are readily available for the guest. Act as the line of contact for all guest complaints or issues. Ensure all Front Office quality standards are complied with and that...
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Guest Service Lead
2 weeks ago
Burnaby, Canada Gardenworks Full timeGARDENWORKS is British Columbia’s largest independently owned garden centre company with 10 locations across Vancouver’s lower mainland, Vancouver Island, and South Okanagan. At GARDENWORKS we are unapologetic about our love of plants and want to share this passion with every person who crosses our path. Because plants are more than plants Plants are...
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Client Services Representative
4 days ago
Burnaby, Canada AWRAP Insurance Services Inc. Full time**JOB DESCRIPTION** The role of Client Services Representative is best suited for a friendly individual with strong interpersonal skills and the ability to stay organized. Regular working hours are Monday to Friday either 9:00 AM - 5:00 PM or 10:00 AM - 6:00 PM. This is not a remote or hybrid position. **REQUIREMENTS** - A minimum Level 1 General...
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Guest Service Support Expert
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Burnaby, Canada Marriott International Full timePOSITION SUMMARY Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Support Experts take the initiative and deliver a wide range of services to make sure food and beverage...
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Burnaby, Canada Burnaby Full timeA municipal organization is looking for a Manager, Hospitality & Guest Services to oversee the operational management of hospitality venues in Burnaby. The ideal candidate will have a bachelor's degree and at least five years of experience in the hospitality industry. Key responsibilities include ensuring excellent guest experiences, managing inventory, and...
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Part-time Guest Services Supervisor
7 days ago
Burnaby, Canada Shape Properties Corp. - The City of Lougheed Full timeABOUT THE ROLE Reporting to the Marketing Manager and General Manager, the Guest Services Supervisor will lead and oversee the day-to-day operations of the Guest Services team at The City of Lougheed. Always looking to go above and beyond, this team will provide exceptional service and help to create memorable experiences for our guests. The Guest Services...
