Part-time Guest Services Supervisor

1 day ago

Burnaby, Canada Shape Properties Corp. - The City of Lougheed Full time

ABOUT THE ROLE

Reporting to the Marketing Manager and General Manager, the Guest Services Supervisor will lead and oversee the day-to-day operations of the Guest Services team at The City of Lougheed. Always looking to go above and beyond, this team will provide exceptional service and help to create memorable experiences for our guests. The Guest Services Supervisor will work alongside the marketing team to deliver programing, signature events and retailer promotions.

Primary Responsibilities:

- Own and oversee all elements of personnel management including recruiting, training, on-boarding, mentoring, performance management, coaching, scheduling and payroll
- Manage and build processes to optimize Guest Services initiatives such as weekly guest programming and other guest offerings
- Oversee guest feedback and initiate ways to continually improve services
- Seek opportunities to introduce new processes and programs to serve our guests
- Administer the gift card operating system, including inventory and sales
- Oversee and manage the Guest Service team to ensure daily tasks are completed
- Manage the upkeep of the Guest Services space
- Prepare monthly Guest Services reports
- Manage the community donation and event/promotional space requests
- Work with the marketing team on programming, events, initiatives and retailer collaborations
- Assist with special projects and other duties as required

Qualifications: Required Training and Experience:

- Minimum 1-2 years experience in a Guest Services role
- Experience leading a team
- Retail and hospitality experience is preferred
- Advanced working knowledge of MS Office Applications

Required Knowledge, Skills and Abilities:

- Strong guest experience focus
- Exceptional interpersonal and communication, both verbal and written
- Superior interpersonal and relationship building skills
- Demonstrated leadership
- High level of problem solving and conflict resolution skills
- Organized and able to complete tasks with efficiency
- Detail oriented with a can-do attitude

ABOUT THE CITY OF LOUGHEED In Metro Vancouver’s most central and connected location where three SkyTrain lines meet, a new city is rising. This is The City of Lougheed -the nexus of energy, diversity, and community that will change the lifestyle and landscape of the region. The excitement has begun with Neighbourhood One, now the home to PriceSmart Foods, Oxygen Yoga, Chipotle, services and 1200+ residents. The regional shopping centre hosts 100+ shops, services and Eateries, including London Drugs, Walmart Supercentre, Sport Chek and Fitness World. We are only beginning to see what happens when it all comes together.

ABOUT SHAPE

SHAPE is the real estate investment, development and management company behind some of North America’s most impressive centres of gravity. Through our fully integrated platform, we execute every stage of the real estate process from end to end. SHAPE exists to raise the bar for the industry, quality of life and return on investment

**Job Types**: Part-time, Permanent

Pay: $22.00 per hour

Expected hours: 22 - 24 per week

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Evening shift
- Every Weekend

Work Location: In person

  • Relief Guest Services Supervisor

    1 day ago

    Burnaby, Canada Grand Villa Casino Full time

    **Job Type: Relief** **Hourly Wage: $21.21** Must be available to work graveyard shifts, weekends, and holidays. **The Gateway to Your Future** **We Provide** - Full benefits package for full-time employees - Retirement savings plan - Exciting, supportive and fun work environment - Family and friends discounts on travel, tech, food, beverage, and...

  • Vip Part Time Back of House Supervisor

    4 days ago

    Burnaby, Canada Cineplex Full time

    Work location: CPX Brentwood VIP City: Burnaby What you will do: Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar...

  • Food Service Supervisor

    2 weeks ago

    Burnaby, Canada TIM HORTONS Full time

    **Job Summary** **(Full Time Only/No Part time)** Previous team member experience in Tim Hortons, Starbucks, McDonald's, A&W, Subway, Burger King, or other restaurants is an asset! **What makes us the employer of choice?** Opportunity, flexibility and new challenges every day are just a few of the reasons you'll be happy you came on board. When you work...

  • Waitstaff - Full Time and Part Time, Derby Manor

    4 days ago

    Burnaby, Canada Compass Group Full time

    **Working Title**:Waitstaff - Full time and Part time, Derby Manor, Burnaby, BC **Employment Status**: Full-Time and Part-Time **Starting Hourly Rate**: 19.14 **Address**:8601 16th Avenue Burnaby BC v3n0g1 **New Hire Schedule**:Varies You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global...

  • Guest Services Representative

    2 days ago

    Burnaby, Canada Shape Properties Corp. - The City of Lougheed Full time

    Being flexible, adaptable, cooperative, and supportive to any situation is key in this position. Creating a memorable shopping experience for our guests is our priority. We are looking for a reliable, enthusiastic person with excellent communication and interpersonal skills, able to multitask, able to work independently or in a team and possessing a strong...

  • Guest Services Representative

    2 weeks ago

    Burnaby, Canada Shape Properties Corp. - The City of Lougheed Full time

    Being flexible, adaptable, cooperative, and supportive to any situation is key in this position. Creating a memorable shopping experience for our guests is our priority. We are looking for a reliable, enthusiastic person with excellent communication and interpersonal skills, able to multitask, able to work independently or in a team and possessing a strong...

  • Part Time Server

    6 days ago

    Burnaby, Canada BBQ Chicken Hastings Full time

    Server **Duties**: - Greet and seat customers in a friendly and welcoming manner - Take food and drink orders accurately and efficiently - Provide excellent guest service throughout the dining experience - Upsell menu items and promote specials to increase sales - Deliver food and beverages to tables in a timely manner - Ensure accuracy of orders and...

  • Manager Hospitality

    3 weeks ago

    Burnaby, Canada City of Burnaby Full time

    Manager Hospitality & Guest Services Competition No: 2025-355 Duration: Regular Full Time Salary: $142,501 - 146,482 - 150,445 - 154,371 - 158,352/year with $9,492 Annual Stipend Last Updated: 1/9/26 Reporting to the Director PRC Enterprise Services, the Manager, Hospitality & Guest Services is responsible for the operational management of the City’s...

  • Supervisor

    2 days ago

    Burnaby, Canada Tim Hortons Full time

    **This position will include EVENING AND OVERNIGHT SHIFTS. MUST BE ABLE TO WORK WEEKENDS.** As a shift supervisor you will ensure all procedures and policies of the restaurant are maintained while leading your shift and providing excellent levels of guest service. - Demonstrate a passion for guest service and creating exceptional guest experiences - Enjoy...

  • Supervisor

    7 days ago

    Burnaby, Canada Tim Hortons Full time

    **This position will include EVENING AND OVERNIGHT SHIFTS. MUST BE ABLE TO WORK WEEKENDS.** As a shift supervisor you will ensure all procedures and policies of the restaurant are maintained while leading your shift and providing excellent levels of guest service. - Demonstrate a passion for guest service and creating exceptional guest experiences - Enjoy...