Guest Service Agent
2 days ago
Ensure all guests are welcomed and served in a courteous and professional manner executing all Element Hotel’s brand standards during the process.
Ensure required Front Office supplies are readily available for the guest.
Act as the line of contact for all guest complaints or issues.
Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.
Assure all financial transactions are completed properly and within the established guidelines of the property.
Coordinate hotel operations with other departments in order to facilitate increased levels of communication and guest satisfaction.
Assist in the daily maintenance of room inventory status to achieve optimum levels of revenues while maintaining high levels of guest expectations.
Responsible for the Marriott BonVoy Guest membership program and ensure that all guests who are members are appropriately recognized, meeting all Marriott standards.
**REQUIREMENTS**:
Minimum 1 - 2 to years of Front Desk experience.
Night Audit experience and availability to work overnight shifts considered a huge asset.
Requires good communication skills, both verbal and written
Extensive knowledge of the hotel, its services and facilities
Ability to make decisions with only general policies and procedures available for guidance
Strong morals and ethics, along with a commitment to employee privacy
Emergency First Aid and Standard CPR preferred.
Starwood and/or Marriot experience is an asset.
Knowledge of multiple languages an asset.
**Job Type**: Part-time
Pay: $24.55 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed
**Experience**:
- Front desk: 1 year (preferred)
- Hotel: 1 year (preferred)
Work Location: In person
-
Guest Service Agent
1 week ago
Burnaby, Canada Element Vancouver Metrotown Hotel Full timeEnsure all guests are welcomed and served in a courteous and professional manner executing all Element Hotel’s brand standards during the process. Ensure required Front Office supplies are readily available for the guest. Act as the line of contact for all guest complaints or issues. Ensure all Front Office quality standards are complied with and that...
-
Guest Services Representative
13 hours ago
Burnaby, Canada CAN ASC-Jones Lang LaSalle Real Estate Services, Inc. Markets Full time**JLL empowers you to shape a brighter way**. Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." Committed to providing an exceptional Customer Experience. The Guest Services Representative must ensure every...
-
Guest Service Lead
2 weeks ago
Burnaby, Canada Gardenworks Full timeGARDENWORKS is British Columbia’s largest independently owned garden centre company with 10 locations across Vancouver’s lower mainland, Vancouver Island, and South Okanagan. At GARDENWORKS we are unapologetic about our love of plants and want to share this passion with every person who crosses our path. Because plants are more than plants Plants are...
-
Guest Services Representative
1 week ago
Burnaby, Canada JLL Full timeJLL supports the Whole You, personally and professionally. JLL is seeking a Guest Services Representative who will ensure that every customer interaction is carried out in a professional, courteous and efficient manner. WHAT YOU’LL BE DOING Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores/locations,...
-
Guest Services Representative
1 week ago
Burnaby, Canada Grand Villa Casino Full time**Job Type: Casual** **Probationary Hourly Wage =**$18.54** **Post-Probation Hourly Wage = $19.33** **_Premium for Night Shift (22:00-06:00) = $1.00/hour_** **The Gateway to Your Future** **We Provide** - Full benefits package for full-time employees - Retirement savings plan - Exciting, supportive and fun work environment - Family and friends discounts...
-
Manager Hospitality Guest Services
1 week ago
Burnaby, Canada Burnaby Full timeResponsibilitiesReporting to the Director PRC Enterprise Services the Manager, Hospitality & Guest Services is responsible for the operational management of the City’s hospitality venues and guest-service portfolio, including restaurants, cafés, banquet halls, event facilities, and catering services. In this role your responsibilities will include...
-
Burnaby, Canada Burnaby Full timeA municipal organization is looking for a Manager, Hospitality & Guest Services to oversee the operational management of hospitality venues in Burnaby. The ideal candidate will have a bachelor's degree and at least five years of experience in the hospitality industry. Key responsibilities include ensuring excellent guest experiences, managing inventory, and...
-
Part-time Guest Services Supervisor
6 days ago
Burnaby, Canada Shape Properties Corp. - The City of Lougheed Full timeABOUT THE ROLE Reporting to the Marketing Manager and General Manager, the Guest Services Supervisor will lead and oversee the day-to-day operations of the Guest Services team at The City of Lougheed. Always looking to go above and beyond, this team will provide exceptional service and help to create memorable experiences for our guests. The Guest Services...
-
Relief Guest Services Supervisor
6 days ago
Burnaby, Canada Grand Villa Casino Full time**Job Type: Relief** **Hourly Wage: $21.21** Must be available to work graveyard shifts, weekends, and holidays. **The Gateway to Your Future** **We Provide** - Full benefits package for full-time employees - Retirement savings plan - Exciting, supportive and fun work environment - Family and friends discounts on travel, tech, food, beverage, and...
-
Guest Experience Ambassador
1 week ago
Burnaby, Canada The Amazing Brentwood Full timeThe Amazing Brentwood: The Best of Vancouver in One Amazing Place. Located in Burnaby’s Brentwood neighborhood, featuring world-class shops, restaurants, public plazas, entertainment, and 6,000+ new homes. The Amazing Brentwood is a one-of-a-kind urban gathering place that reflects the vibe of Metro Vancouver’s global community. ABOUT THE ROLE Our Guest...