Guest Service Agent

6 days ago


Burnaby, Canada Element Vancouver Metrotown Hotel Full time

Ensure all guests are welcomed and served in a courteous and professional manner executing all Element Hotel’s brand standards during the process.

Ensure required Front Office supplies are readily available for the guest.

Act as the line of contact for all guest complaints or issues.

Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.

Assure all financial transactions are completed properly and within the established guidelines of the property.

Coordinate hotel operations with other departments in order to facilitate increased levels of communication and guest satisfaction.

Assist in the daily maintenance of room inventory status to achieve optimum levels of revenues while maintaining high levels of guest expectations.

Responsible for the Marriott BonVoy Guest membership program and ensure that all guests who are members are appropriately recognized, meeting all Marriott standards.

**REQUIREMENTS**:
Minimum 1 - 2 to years of Front Desk experience.

Night Audit experience and availability to work overnight shifts considered a huge asset.

Requires good communication skills, both verbal and written.

Extensive knowledge of the hotel, its services and facilities.

Ability to make decisions with only general policies and procedures available for guidance.

Strong morals and ethics, along with a commitment to employee privacy.

Emergency First Aid and Standard CPR preferred.

Previous Marriott experience is preferred.

Knowledge of multiple languages an asset.

**Job Type**: Part-time

Pay: $26.28 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekends as needed

**Experience**:

- Front desk: 1 year (preferred)
- Hotel: 1 year (preferred)

Work Location: In person


  • Guest Service Agent

    1 week ago


    Burnaby, British Columbia, Canada Element Vancouver Metrotown Hotel Full time $104,000 - $137,000 per year

    Candidate is responsible for the overall operation of the Front Desk and the seemingly effortless movement of guests through the hotel. This includes the role of resident expert on all required Element brand standards related to check-in and checkout procedures, pantry sales and general operations of the hotel facilities. He/she is passionate about guest...

  • Guest Service Lead

    2 weeks ago


    Burnaby, Canada Gardenworks Full time

    GARDENWORKS is British Columbia’s largest independently owned garden centre company with 10 locations across Vancouver’s lower mainland, Vancouver Island, and South Okanagan. At GARDENWORKS we are unapologetic about our love of plants and want to share this passion with every person who crosses our path. Because plants are more than plants Plants are...


  • Burnaby, Canada Shape Properties Corp. - The City of Lougheed Full time

    Being flexible, adaptable, cooperative, and supportive to any situation is key in this position. Creating a memorable shopping experience for our guests is our priority. We are looking for a reliable, enthusiastic person with excellent communication and interpersonal skills, able to multitask, able to work independently or in a team and possessing a strong...


  • Burnaby, Canada JLL Full time

    JLL supports the Whole You, personally and professionally. JLL is seeking a Guest Services Representative who will ensure that every customer interaction is carried out in a professional, courteous and efficient manner. WHAT YOU’LL BE DOING Maintain a thorough knowledge of the shopping centre’s services, amenities/facilities, stores/locations,...


  • Burnaby, British Columbia, Canada Grand Villa Casino Full time

    Job Type: CasualHourly Wage: $18.54Available to work Graveyard Shifts, weekends and HolidaysThe Gateway to Your FutureWe're looking for a guest whisperer. We define this as a friendly, patient and intuitive customer service pro who knows how to maintain a Zen demeanour while thriving in a busy work environment and ensuring guests have an exceptional...


  • Burnaby, Canada Grand Villa Casino Full time

    **Job Type: Casual** **Probationary Hourly Wage =**$18.54** **Post-Probation Hourly Wage = $19.33** **_Premium for Night Shift (22:00-06:00) = $1.00/hour_** **The Gateway to Your Future** **We Provide** - Full benefits package for full-time employees - Retirement savings plan - Exciting, supportive and fun work environment - Family and friends discounts...


  • Burnaby, Canada Grand Villa Casino Full time

    **Job Type: Casual/ Relief/ Part-Time/ Full-Time (Must be available to work Graveyard shifts, Holidays and weekends)** **The Gateway to Your Future** **We Provide** - Full benefits package for full-time employees - Retirement savings plan - Exciting, supportive and fun work environment - Family and friends discounts on travel, tech, food, beverage, and...


  • Burnaby, Canada Marriott International, Inc Full time

    **Additional Information**Pay: $21.00-$23.43/hour **Job Number**25085802 **Job Category**Food and Beverage & Culinary **Location**Delta Hotels Burnaby Conference Centre, 4331 Dominion Street, Burnaby, BC, Canada, V5G 1C7 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table...


  • Burnaby, Canada Jones Lang LaSalle Incorporated Full time

    **JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they...


  • Burnaby, Canada Shape Properties Corp. - The City of Lougheed Full time

    ABOUT THE ROLE Reporting to the Marketing Manager and General Manager, the Guest Services Supervisor will lead and oversee the day-to-day operations of the Guest Services team at The City of Lougheed. Always looking to go above and beyond, this team will provide exceptional service and help to create memorable experiences for our guests. The Guest Services...