Administrative Assistant

**Why Work for Ward Funeral Home at Brampton Chapel?**

**_ Service_**
- At every level, our dedicated team members display a strong work ethic and commitment to our core values, respect for the family, the profession, and the individual.
- Work with leading experts in the funeral and cemetery profession.

**_Benefits_**
- Variety of Vacation, Personal Days and Sick Days based on your role emphasizing the importance of physical and emotional replenishment for our team.
- Employee Discounts on services, merchandise, and property to help our team members in their time of need.

**_Culture_**
- We value honesty, courage, integrity, ethical behavior and the development of personal growth.
- We are rooted in the communities to provide a personal touch to every family we serve.
- We believe in the value of funeral and cemetery service, drawing on decades of experience to create the best experience for our families.

**Summary/Objective**

This position is the primary administrative role in most of Park Lawn’s individual business locations and is responsible for performing a variety of administrative and accounting related tasks to ensure the business runs smoothly and the expectations of our client families and their guests are exceeded.

**Essential Functions**
- Answers telephone and gives information to callers or routes calls to the appropriate person and places outgoing calls for the business.
- Greets all visitors and their guests.
- Performs all accounting (AP/AR), inventory, and account reconciliation for the business.
- Prepares daily deposit reports and reconciliations
- Processes and codes all business invoices for payment.
- Research invoices and resolve any issues or discrepancies.
- Receives and records payments from client families.
- Schedules appointments for the business.
- Composes many types of correspondence as needed.
- Compiles and reports on statistical data as required by the business.
- Inputs data into operating system accurately, completely, and timely.
- Assists client families with processing necessary paperwork and scheduling appointments.
- Scans, copies and prints as needed.
- Updates and maintains files and related systems for the business.
- Serves as business timekeeper and maintains local employee files.
- Coordinates and maintains office supplies and equipment.
- Serves as a backup in other administrative functions as needs dictate.
- Completes assigned responsibilities and tasks without needing additional assistance, excessive supervision, or extended scheduling.
- Special projects and other duties as assigned.

**Competencies**
- Communication Proficiency.
- Teamwork Orientation.
- Detail Orientation.
- Customer Service Orientation.
- Time Management.

**Required Education, Experience, Certifications and Licensure**
- 2+ years of administrative experience
- Experience with paper records
- Computer proficiency in Microsoft Office (required), with intermediate knowledge of Excel, with demonstrated interest and ability to learn new systems
- Quick study, willing to learn, and attention to details
- Strong time management and organizational skills

**Additional Eligibility Qualifications**
- Ability to read, write, and speak English fluently. Bilingual is a plus.
- Ability and experience with difficult and/or emotional customers
- High degree of overall computer proficiency.
- High degree of proficiency in local and virtual data management tools (Internet, Dropbox, Microsoft file management structure).
- High level of proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
- Proficiency with multi-line phone systems and general office equipment.
- Effective and professional communication skills, with an emphasis on verbal skills and the ability to resolve and respond to issues in a professional manner.
- Ability to empathize with client families and their guests and demonstrate tact and patience in emotionally charged situations.
- Ability to maintain a positive attitude and working environment through organization, willingness to learn, and communication.
- Ability to simultaneously handle multiple projects, prioritize tasks, and exercise good judgment.
- Attention to detail and follow-through.

**Supervisory Responsibility**

This position has no direct supervisory responsibilities.

**Physical Demands and Work Environment**

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- The duties associated with this position are generally performed in an indoor office setting.
- Equipment used to perform the essential function of this position includes, but is not limited to computer, fax, copier, merchant terminal, multi-line phone system, personal or company owned vehicle.
- Employees in this role are regularly required to climb, sit, stand, bend, kneel, and frequently lift to 25 pounds.
- This position may also require reaching, pushing, and pulling.
- Emp