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Administrative Assistant

3 weeks ago

St Catharines, Canada Performance Auto Group Full time

**Drive for Excellence**

At** Performance Collision **trust is the backbone of everything we do. We’ve earned the trust of our guests dating back to the early 1970’s. As a fully brand-certified collision center we have also earned the trust of our manufacturers to repair their vehicles to the highest standard of quality in the event of an accident.

Performance Collision is looking for an** Administrative Assistant **to join our dynamic team

Part of the **Performance Auto Group**, a leading automotive group, we are committed to integrity, believe in employee empowerment, passionate about innovating, care about a great guest experience and giving back.

**About you.**

You are a winner who doesn’t believe in quitting until you’ve given it your all. At Performance Collision we are looking for team members with a positive ‘can do’ attitude who wants to join a warm and friendly environment. You are energetic, process driven, committed to quality assurance and willing to lend a helping hand to your team, guests and community. We have countless success stories within our team and celebrate each and every one. Join us as leaders in certified collision repair industry.

**Here’s what you’ll deliver**:

- Coordinate service appointments including answering service calls in a professional manner.
- Coordinate insurance calls in a professional manner.
- Coordinate vehicle intake and delivery.
- Provide general and administrative support to the Body Shop.
- Project a positive attitude for the benefit of our customers and fellow employees.
- Utilize systems and procedures to deliver exceptional customer service on all interactions.
- Analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- Execute tasks in a fast-paced environment with multiple deadlines.
- Ability to execute tasks with mínimal supervision.
- Ability to work in adherence to company safety standards at all times.
- Comply with all company policies, standards and procedures.
- Other duties as required by management.

**What you need to succeed**:

- High School Diploma or GED is required.
- 1 year of automotive experience or equivalent is preferred.
- 1-2 years of customer service experience is preferred.
- Must possess a valid Ontario Class ‘G’ driver’s license & clean drivers abstract.
- Able to work well under pressure.
- Strong attention to detail will be required.
- Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
- Prolific with Microsoft Excel, Google Sheets and Google Drive.
- Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
- CDK experience is an asset.
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
- Ability to work in a collaborative environment while maintaining a positive attitude.
- Ability to read and comprehend instructions and information.
- Ability to perform multiple duties in a high-energy, fast-paced environment.
- Ability to work flexible hours and work around a changing schedule.

**What’s in it for you?**
- Excellent management support and guidance
- Opportunities through our Internal career mobility program
- Access to health, dental and vision insurance
- Disability, critical illness and life insurance for the unexpected
- Our Employee Assistance Plan (EAP) for you and your family's wellness
- Discount on vehicles, service and parts for you and your family
- Discounts to retailers and service providers across the country
- Free and engaging employee events
- Did we mention we love giving back to our communities?

Performance Auto Group is a leading automotive company in Southern Ontario with over 1600 employees, 22 brands and 30 locations in Brampton, Brantford, Bolton, Grimsby, Mississauga, Oakville, Orangeville, St. Catharines and Toronto. Performance Auto Group also includes AutoPlanet Direct, Ontario's largest indoor used car showroom.

**_
Performance Auto Group is an Equal Opportunity Employer. In keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, accommodations are available for all parts of the recruitment and selection process. Applicants may request any accommodation needs required._**

No Phone Calls please. We thank all applicants, however only those contacted for an interview will be considered.