Manager, Professional Practice

**Job Description**:
**POSITION PURPOSE**

This position is responsible for the planning, development, implementation, evaluation and administration of the Professional Practice learning and development strategies and programs for Paramedics and Seniors Services staff to meet all legislated requirements; managing compliance and reporting metrics to quantify service quality standards, key performance indicators (KPI’s) and benchmarks; developing solutions related to identified gaps in training, and identified clinical performance concerns/issues; and collecting, analyzing and reporting on trends, performance metrics and data on outcomes related to professional development programs, and change management initiatives to improve performance related to service delivery.

**MAJOR RESPONSIBILITIES**
- Collaborates/works with partners and follows the corporate strategic leadership, planning and direction related to this function.
- Provides strategies to guide the development of professional practice development, learning curriculum and related programs, core training requirements, and clinical performance compliance and performance standards.
- Develops and implements learning and development/branch training programs and procedures to support effective continuous improvement delivery of services, program development mandates and legislation including conducting root cause analysis, issue tracking, and recommendations for innovative solutions, aware of emerging legislation compliance issues, accreditation, etc.
- Oversees needs assessment analysis; identifies performance gaps and develops training and other professional development initiatives to mitigate performance and service delivery issues.
- Leads and manages project teams; collaborates with management and staff in developing new processes and data collection to support compliance, quality assurance, KPI’s and performance metrics reporting.
- Develops remedial education and training from needs identified through investigations.
- Responsible development of educational plans to remedy quality assurance concerns, non-compliance reports, care plans and investigation reports.
- Develops and implements overarching short and long-term business plans and strategies; works with key stakeholders to develop and implement service level standards and performance metrics for continuous quality improvement and manages performance and activities to meet or exceed targets.
- Contributes to the attainment of accreditation requirements of Seniors Services with accrediting organizations and participates on provincial task force/committees or compliance reviews on issue(s) as directed.
- Ensures quality assurance activities to monitor program effectiveness and support continuous improvement attitudes.
- Oversees the development and maintenance of procedures, guidelines and templates.
- Assists the Chief/Director in preparing, recommending, monitoring, and controlling the Branch budget; prepares the business unit annual budget, special project budgets, and work plans.
- Continually monitors expenditures ensuring compliance to budget and the effective and efficient use of resources.
- Monitors and evaluates service delivery and develops effective and innovative program delivery methodologies to meet mandates, legislation and Branch and Regional program service requirements.
- Liaises with and proactively develops relationships with partners to facilitate the delivery of services.
- Participates on or chairs committees, meetings, task forces, work groups and special projects, as directed.
- Responds to customer enquiries directly & resolves difficult/highly sensitive complaints either verbally or in writing.
- Prepares and provides input to reports, briefing notes, presentations, statistics and analysis, for Senior Management.
- Ensures adherence to the Region’s policies, guidelines and bylaws and manages information in accordance with legislation and corporate standards.
- Manages staff, including recruitment, selection, hiring, scheduling, assigning work, determining training & development needs, coaching, and mentoring, conducting performance appraisals and determining disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies and practices.
- Ensures that operating staff work in a safe manner and utilize all required health and safety equipment and protective devices and follow all measures and procedures as required by the Occupational Health & Safety Act and Regulations and Regional policies.
- Promotes the code of conduct, Regional values and HR policies with all staff of the section.
- Performs other duties as assigned to meet Departmental goals and program/service objectives.

**QUALIFICATIONS**
- Successful completion of a University Degree in Health Sciences, Public Health, or related field or approved equivalent combination of education and experience.
- Minimum five (5) years demonstrated experience in program de