Intake Officer

**Job Information**

Job Requisition ID: 66960
Ministry: Education
Location: Edmonton
Full or Part-Time: Full Time
Hours of Work: 36.25 hours per week
Permanent/Temporary: Permanent
Scope: Open Competition
Closing Date: March 5, 2025
Classification: Program services 4 Market Adjustment

**Salary**: $2,757.39 to $ 3,604.17 bi-weekly ($71,967 - $94,068/year)

The Office of the Registrar is responsible for overseeing and regulating teacher certification for all teachers in Alberta, addressing the intake and post-decision elements of teacher and teacher leader complaint process, and ensuring the accuracy of the Teacher Workforce Information System and public-facing Teacher and Teacher Leader Registry.

In 2023, a new model for teacher discipline was introduced under the Education Act, to ensure all discipline concerns regarding teachers and teacher leaders are addressed under the same legislation by one body, the Alberta Teaching Profession Commission. As a result of the disciplinary process, the Office of the Registrar increased its intake functions as well gained the new responsibility for maintaining the Online Teacher/Teacher Leader Registry.

The Intake Officer supports the Intake Manger by ensuring that all alleged complaints related to teacher/teacher leader conduct and competency are received and referred onto the Alberta Teaching Profession Commission. The Intake Officer provides information, analysis, and recommendations to senior leadership and the Minister of Education to assist in reaching decisions related to the Teaching and Leadership Excellence sector and the discipline process.

**Role Responsibilities**:
**1. Intake of complaints of alleged unprofessional conduct or incompetence against teachers/teacher leaders.**
- Assist the public and education stakeholders in understanding the teacher/teacher leader discipline process and provide clarity on how a complainant can file a complaint.
- Ensure that all complaints are retained for the required period of time, as outlined in the Education Act.
- Produce reports on intake statistics for the Intake Manager on an agreed upon basis.**2. Maintain the discipline decision content within the Teacher Workforce Information System (TWINS) and the Online Teacher/Teacher Leader Registry.**
- Work with colleagues within the Office of the Registrar to ensure the discipline decision content within TWINS and the Online Teacher/Teacher Leader Registry is up to date, accurate, and reflects current legislation and established policies.

**3. Draft correspondence and briefings related to unit activity.**
- Draft action requests related to teacher discipline matters.
- Liaise with Communications colleagues on the formulation of public messages and other communications products as appropriate.
- Draft action requests, following the established guidelines and procedures. Draft briefings specific to both the consent resolution and expedited processes.- Determining the nature of the conduct or conviction before a teacher becomes certificated in Alberta.
- Ensuring procedural guidelines in assessing applicant files for suitability to hold a teaching certificate are carefully considered. Determining, recommending and developing a course of action for the Associate Registrar regarding an applicant's suitability to hold a teaching certificate.**5. As a member of the team, contributing to the Division success by promoting and implementing strategies to effect and support teacher and leadership excellence in Alberta's education system.**

Please

**APS Competencies**:
Competencies are behaviors that are essential to reach our goals in serving Albertans. We encourage you to have an in depth understanding of the competencies that are required for this opportunity and to be prepared to demonstrate them during the recruitment process.

This link will assist you with understanding competencies:

- **Drive for Results** - The Intake Officer is responsible for multiple publics facing components of the Office of the Registrar's functions. The Intake Officer ensures that these public facing systems, the Online Registry and the intake function of the teacher/teacher leader discipline process is of high quality and ensures the needs of Albertans are met.
- **System Thinking**- Maintains discipline content within TWINS and the online teacher/teacher leader registry with knowledge of how the information may be used, and what information ought to be including according to legislation. Understands that some aspects of the registry are controversial and is the point of contact for individuals who wish to file for exemptions. Works with colleagues across the Department to ensure registry information is accurate and up to date.
- **Creative Problem Solving** - First point of contact for individuals who would like to file a complaint of unprofessional conduct and/or professional incompetence against teachers/teacher leaders. Some individuals seeking to file a complaint may wish to file a complai